Patient Care Technician (PCT)

WellNow Urgent Care • Watertown, NY

7d

About The Position

WellNow Urgent Care Patient Care Technicians support clinical and front-end operations, helping deliver convenient, high-quality urgent care. The role includes patient intake and documentation, clinical testing and assistance, reception and registration tasks, and Occupational Medicine services. Patient Care Technicians work with providers and other staff to support patient flow, provider efficiency, and a positive patient experience, while maintaining patient confidentiality and following company protocols. WellNow offers opportunities for professional growth and continuing education.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• Ability to identify equipment problems and correct them or notify a team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills sufficient to register patients promptly and use electronic medical records (EMR).
• Ability to complete and maintain CPR certification.
• Strong listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong communication skills, including grammar, spelling, and verbal communication.
• Attention to detail and demonstrated ability to work accurately.
• Ability to work effectively as part of a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.
• High school diploma or GED.

Nice To Haves

• Experience in urgent care, Occupational Medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through a recognized program: CCMA from the National Healthcare Association, CMA from the American Association of Medical Technologists, or RMA from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Collect laboratory samples through phlebotomy when certified and complete associated paperwork or computer records for laboratory tests.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis tests.
• Schedule and coordinate records for ancillary patient care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and report or address equipment problems.
• Log completed laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Support good patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency.
• Document provider-dictated patient histories, including histories of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical histories, physical examination findings, and procedures as performed by providers.
• Participate in continued clinical and patient experience training and support the urgent care specialty and its community-focused care.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after shifts.
• Accurately complete and promptly scan Occupational Medicine documentation into the EMR while following company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Competitive salary, starting at $20.00 per hour.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Opportunities for promotional growth.
• Monthly performance- and productivity-based bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED