Patient Care Technician - 5 West Unit - FLEX

Carilion Clinic•Roanoke, VA

1d•$17 - $24•Onsite

About The Position

As a part of the patient care team, you'll experience an environment defined by a deep commitment to your personal well-being and professional development. This is a great opportunity start your health care career journey, within a setting renowned for clinical excellence. You will provide nursing care that includes taking the patient's blood pressure, checking their oxygen levels and temperature, as well as assisting patients of all sexes and genders with bathing, meals, toileting, ambulation, and other basic needs. The Patient Care Tech/Nursing Assistant role can include one-on-one care of patients on suicide or safety precautions. Successful candidate MUST BE able to attend required orientation classes during daytime hours, Monday through Friday, from 8 am to 5 pm for the first 2 weeks. These classes are mandatory! 5 West is a 26-bed adult acute care medical-surgical unit dedicated to caring for a diverse range of adult patients. As a Patient Care Technician, you’ll be an important part of the care team—working alongside nurses to provide hands-on support such as taking vital signs, checking blood glucose, assisting with mobility, and helping patients with daily activities. Your work helps create a safe, comfortable, and compassionate environment for every patient. This position is FLEX, working the day shift. As part of the health care team, the Patient Care Technician performs basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients of all ages. Provides quality service through a team oriented, collaborative approach to patient care. Provides basic nursing care and performs advanced technical skills for specified age groups according to established standards. Assists patients with activities of daily living. Appropriately documents and reports patient observations to licensed staff. Transports patients, supplies, specimens, equipment, etc. within the facility. Contributes to Carilion Clinic’s performance improvement activities. Actively participates in obtaining desired service line/departmental outcomes. Exhibits competent knowledge of EMR and assists with chart audits. Participates in unit quality surveillance activities. Actively participate in unit shared governance and/or organization councils/committees. May lead unit huddle; participate in IDR's (unit based interdepartmental patient rounds). Provides support for department/unit staff scheduling, including covering lunch assignments. Reviews medical record for outstanding orders and notifies nurse of stat orders and medication changes. Orders department/unit supplies and equipment and stocks/organizes supplies. Assists with customer service in way-finding, answering phones, making meaningful connections with patient and visitors. Processes equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment. Follows procedures for timely equipment repairs. Leads streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus. Assists in coordination of patient flow into/out of area using department/unit specific software and Intranet. Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission. Welcomes and assists patients and visitors; assists with registration. Serves as “face” of the unit; role models service excellence behaviors at all times. Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately. Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members. Participates in the sitter process (if competencies appropriate). Assists with maintaining regulatory compliance. (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned etc). May be responsible for phlebotomy (competency appropriate). May conduct nonsterile wound care dressings (competency appropriate). May replace and remove saline locks (competency appropriate). May do colostomy bag changes (competency appropriate). May be required to support multiple nursing units. Interacts with unit staff, patients, physicians, families, visitors, management, ancillary departments, and the general public. Maintains patient, staff and customer confidentiality. If assigned to perform patient care tasks, must demonstrate knowledge of the principles of growth and development through the life span, possess the ability to recognize and report data reflective of the patient’s status, interpret the appropriate information needed to identify each patient’s requirements relative to his or her age and specific needs, and provide the care needed as described in departmental policies and procedures. May be required to sit with patients on suicide precautions or confusion. Ability to perform responsibilities in a fast-paced environment, requiring use of prioritization and time management skills. May be exposed to infectious diseases, biohazardous and hazardous materials, including regulated medical wastes, and combative patients. Prolonged periods of sitting, visualizing computer screen and using keyboard may be necessary. May be required to work at multiple Carilion facilities. Functions as a key member of the health care team and performs tasks as delegated by licensed staff. Communication: Interacts with unit staff, patients, physicians, families, visitors, management, ancillary departments, and the general public. Confidentiality: Maintains patient, staff and customer confidentiality. Financial Responsibility: Suggests cost containment initiatives in immediate work unit/department. Judgment: High probability that errors in work are detected. Physical Demands/Hazards: May be exposed to infectious diseases, biohazardous materials and combative patients. Physical requirements include lifting, prolonged periods of standing, bending, pushing, pulling, reaching, and walking. Job Responsibilities: Work is performed in patient care environment and is often fast-paced, requiring use of prioritization skills. Compliance: Follows set guidelines and procedures in the execution of daily tasks. Work is reviewed by others to ensure compliance goals are met. Age-specific Responsibilities: Demonstrates knowledge of the principles of life span growth and development. Observes and documents data reflective of the patients’ status, interprets the appropriate information needed to identify each patient’s requirements relative to his or her age and specific needs, and provides the care needed as described in departmental policies and procedures.

Requirements

High school diploma or equivalent education required.
Effective interpersonal, communication, and teamwork skills required.
Must successfully complete orientation and competency validation for position.
AHA BLS-HCP required within 6 months of hire.

Nice To Haves

Previous experience in direct patient care preferred.
Certified Nursing Assistant preferred.
If employee is working in a critical access facility, a Certified Nursing Assistant is required.

Responsibilities

Provide nursing care including taking patient's blood pressure, checking oxygen levels and temperature.
Assist patients with bathing, meals, toileting, and ambulation.
Provide one-on-one care for patients on suicide or safety precautions.
Perform basic clerical and technical clinical services related to patient care, cleanliness, safety, and comfort.
Assist patients with activities of daily living.
Document and report patient observations to licensed staff.
Transport patients, supplies, specimens, and equipment within the facility.
Contribute to performance improvement activities and departmental outcomes.
Assist with chart audits and maintain knowledge of EMR.
Participate in unit quality surveillance activities.
Participate in unit shared governance and/or organization councils/committees.
Lead unit huddles and participate in interdepartmental patient rounds.
Provide support for department/unit staff scheduling, including covering lunch assignments.
Review medical records for outstanding orders and notify nurses of stat orders and medication changes.
Order department/unit supplies and equipment, and stock/organize supplies.
Assist with customer service, way-finding, answering phones, and making connections with patients and visitors.
Process equipment between patients, including cleaning and gathering supplies.
Operate and maintain general office equipment and follow procedures for equipment repairs.
Lead admission, transfer, and discharge processes, focusing on patient experience.
Assist in coordinating patient flow using department/unit specific software and Intranet.
Promote process improvement initiatives.
Welcome and assist patients and visitors, and assist with registration.
Demonstrate service excellence behaviors.
Answer phones and interact with patients, visitors, physicians, and other health professionals.
Receive and screen incoming calls via telephone and patient call system, route calls, and take messages.
Monitor cleanliness of waiting and break rooms, and perform safety/environmental rounds.
Participate in the sitter process if competencies are appropriate.
Assist with maintaining regulatory compliance (e.g., refrigerator, glucose meters, code cart checks).
May be responsible for phlebotomy.
May conduct non-sterile wound care dressings.
May replace and remove saline locks.
May perform colostomy bag changes.
Support multiple nursing units as required.
Sit with patients on suicide precautions or confusion.
Perform responsibilities in a fast-paced environment requiring prioritization and time management skills.
Suggest cost containment initiatives.
Follow set guidelines and procedures in the execution of daily tasks.
Demonstrate knowledge of principles of life span growth and development.
Observe and document data reflective of patients' status.
Interpret information to identify patient requirements relative to age and specific needs.
Provide care as described in departmental policies and procedures.