Patient Care Tech - Palliative Care Unit - FLEX

Carilion Clinic•Roanoke, VA

1d•Onsite

About The Position

The Patient Care Technician performs basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients. Provides quality service through a team oriented, collaborative approach to patient care. The is an adult inpatient medical—surgical unit with 10 private patient rooms that have excellent views of the Roanoke Valley. Comprised of Registered Nurses and Nursing Assistants, our nursing team is specially trained at providing care for people living with serious illness. Palliative Care focuses on relief of symptoms and stressors of a serious illness. Our focus is patient centered, and with the Palliative Care team, we provide interprofessional assessment and comprehensive management of patients’ and families’ physical, psychological, social, spiritual, and bereavement needs. This position is FLEX, working day shift with every other weekend and rotating holidays.

Requirements

High School Diploma or GED required.
None (experience).
If employee is working in a critical access facility, a Certified Nursing Assistant is required.
Effective interpersonal, communication, and teamwork skills required.
Must successfully complete orientation and competency validation for position.

Responsibilities

Provides basic nursing care and performs technical skills for specified age groups according to established standards.
Assists patients with activities of daily living.
Documents and reports patient observations to licensed staff.
Transports patients, supplies, specimens, equipment, etc. within the facility.
Contributes to Carilion Clinic's performance improvement activities.
Actively participates in obtaining desired service line/departmental outcomes.
Assists with chart audits.
Participates in unit quality activities.
Actively participates in unit activities and/or organization councils/committees.
May lead unit huddle; participate in IDR's (unit based interdepartmental patient rounds)
Provides support for department/unit staff scheduling, including covering lunch assignments.
Reviews medical record for outstanding orders and notifies nurse of stat orders and medication changes.
Orders department/unit supplies and equipment and stocks/organizes supplies.
Assists with wayfinding, answering phones, making meaningful connections with patient and visitors.
Processes equipment between patients as needed (cleans unit-based equipment and gathers supplies needed to operate equipment).
Operates and maintains general office equipment.
Leads streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus.
Assists in coordination of patient flow into/out of area using department/unit software and Intranet.
Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission.
Welcomes and assists patients and visitors; assists with registration.
Serves as “face” of the unit; role models service excellence behaviors at all times.
Answers phones and interacts with patients, visitors, physicians, and other health professionals.
Receives and screens incoming calls via telephone and patient call system.
Routes calls to appropriate individuals and takes messages accurately
Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members
Participates in the sitter process (if competencies appropriate).
Assists with maintaining regulatory compliance. (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned etc
May be responsible for phlebotomy (competency appropriate)
May conduct nonsterile wound care dressings (competency appropriate)
May replace and remove saline locks (competency appropriate)
May do colostomy bag changes (competency appropriate).