Patient Care Technician (PCT)

WellNow Urgent Care • Cicero, NY

6d

About The Position

WellNow Urgent Care’s Patient Care Technician (PCT) supports clinical and front-end operations, helping maintain the connection between them and contributing to the delivery of convenient, quality urgent care. The role works with providers and other team members to support patient care, clinic operations, and patient flow. The listed starting salary is $20.00 per hour.

The PCT performs patient-care and documentation tasks, assists providers with examinations and testing, conducts point-of-care testing, and maintains examination rooms and equipment. The role may also support reception tasks such as patient registration, phone triage, insurance and pricing explanations, and payment collection. Occupational Medicine duties include completing specified screening tests and ensuring documentation is scanned into the electronic medical record in accordance with company protocols and regulatory standards.

WellNow describes opportunities for continuing education, promotional growth, and facility transfers within its markets. The position includes a monthly bonus based on performance and productivity.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• Ability to identify equipment problems and correct them or notify a team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including timely patient registration and use of electronic medical records (EMR).
• Ability to obtain and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Attention to detail and ability to work accurately.
• Ability to work effectively as part of a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.
• High school diploma or GED.

Nice To Haves

• Experience in urgent care, Occupational Medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through a listed program: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy to collect laboratory samples when certified.
• Complete related paperwork and computer work for laboratory tests ordered on blood, urine, tissue, and culture samples.
• Perform point-of-care tests, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis testing.
• Schedule and coordinate records for patients’ ancillary care.
• Assist providers with exams and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and report or address equipment problems as appropriate.
• Log completed laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Perform duties that support patient flow and provider efficiency during a shift.
• Accompany providers to the bedside.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures as performed by the provider.
• Greet patients and complete registration in a timely manner.
• Explain accepted and out-of-network insurance and pricing to patients.
• Answer and appropriately triage phone calls.
• Collect patients’ financial responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Accurately complete and timely scan required Occupational Medicine documentation into the EMR, following company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match
• Free urgent care visits for the employee and eligible dependents
• Scrubs provided
• Opportunities for promotional growth
• Monthly performance- and productivity-based bonus
• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED