Patient Care Technician (PCT)

WellNow • Town of Glenville, NY

12d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician to support clinical and front-end operations and help improve the delivery and quality of urgent care. The role works with providers and colleagues to support patient care, clinic flow, reception, and occupational medicine services. WellNow has more than 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, with opportunities to transfer among markets and pursue promotional growth.

The position includes obtaining patient histories and vital signs; assisting providers with examinations and testing; performing laboratory and point-of-care testing; documenting care in the electronic medical record; maintaining equipment, examination rooms, and supplies; and supporting reception tasks such as registration, phone triage, payment collection, and clinic cleaning. Occupational medicine duties include completing and scanning required documentation and conducting specified tests.

The starting pay is $21.00 per hour. WellNow offers competitive salaries, continuing education options, and a comprehensive benefits package.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to complete and maintain CPR certification.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer knowledge and ability to register patients promptly, including use of Electronic Medical Records (EMR).
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardize work practices.
• Strong communication skills, including grammar, spelling, and verbal communication.
• Detail-oriented, with the ability to work effectively in conditions requiring accuracy.
• Ability to work well on a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volume.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through an accepted program: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Obtain patient histories and vital signs.
• Perform phlebotomy for laboratory sample collection when certified.
• Complete paperwork and computer work for ordered laboratory tests on blood, urine, tissue, and culture samples.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis tests.
• Schedule and coordinate records for patients’ ancillary care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order; identify equipment problems and correct them or notify a team leader.
• Log completed laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Support good patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency during the shift.
• Document provider-dictated patient history, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures performed by the provider.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Complete and timely scan Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.
• Participate in continued clinical and patient experience training and serve the community with convenient, quality urgent care.

Benefits

• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Opportunities for promotional growth.
• Monthly performance- and productivity-based bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED