Patient Care Technician - 8 PCU CST - FLEX

Carilion Clinic•Roanoke, VA

15d•$17 - $24•Onsite

About The Position

The Patient Care Technician performs basic clerical and technical clinical services related to patient care, cleanliness, safety, and comfort, providing quality service through a collaborative, team-oriented approach. The role is based in a 20-bed telemetry progressive care unit specializing in cardiothoracic and vascular surgery and disease conditions, with an emphasis on postoperative patients. This is a FLEX position working any day and any shift. The technician provides basic nursing care and technical skills for specified age groups according to established standards, assists patients with activities of daily living, and documents and reports observations to licensed staff. The role also supports unit operations, patient flow, admissions, transfers, and discharges; helps maintain supplies, equipment, records, regulatory compliance, and a clean and safe environment; and assists patients, visitors, and staff with communication and wayfinding. Additional clinical duties may be performed when the employee has the appropriate competencies.

Requirements

High school diploma or GED required.
No experience required.
If working in a critical access facility, Certified Nursing Assistant certification is required.
Effective interpersonal, communication, and teamwork skills required.
Must successfully complete position orientation and competency validation.

Responsibilities

Provides basic nursing care and performs technical skills for specified age groups according to established standards.
Assists patients with activities of daily living.
Documents and reports patient observations to licensed staff.
Transports patients, supplies, specimens, and equipment within the facility.
Contributes to performance improvement activities and participates in unit quality activities and efforts to achieve departmental outcomes.
Assists with chart audits.
Participates in unit activities and organizational councils or committees.
May lead unit huddles and participate in unit-based interdepartmental patient rounds.
Supports department or unit staff scheduling, including covering lunch assignments.
Reviews medical records for outstanding orders and notifies the nurse of stat orders and medication changes.
Orders department or unit supplies and equipment and stocks and organizes supplies.
Assists with wayfinding, answers phones, and makes meaningful connections with patients and visitors.
Processes equipment between patients, including cleaning unit-based equipment and gathering supplies needed to operate it.
Operates and maintains general office equipment.
Leads timely and comprehensive admission, transfer, and discharge processes with the patient experience as a priority.
Assists with coordinating patient flow using department- or unit-specific software and the Intranet, and promotes process improvement initiatives.
Welcomes and assists patients and visitors, assists with registration, and models service excellence as the face of the unit.
Answers and screens telephone and patient call-system calls, routes calls, and accurately takes messages while interacting with patients, visitors, physicians, and other health professionals.
Monitors cleanliness of waiting and break rooms and performs safety and environmental rounds with unit and multidisciplinary team members.
Participates in the sitter process when appropriately competent.
Assists with regulatory compliance, including refrigerator, glucose meter, and equipment-room storage checks, and code cart checks as assigned.
May perform phlebotomy when competency requirements are met.
May perform nonsterile wound-care dressings when competency requirements are met.
May replace and remove saline locks when competency requirements are met.
May change colostomy bags when competency requirements are met.