Patient Care Technician (PCT)

WellNow Urgent Care • Buffalo, NY

8d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician to support the connection between front-end and clinical operations and help improve the delivery and quality of care for urgent care patients. The role supports providers, patient flow, clinical testing, documentation, reception, and occupational medicine services. WellNow has more than 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, with opportunities to transfer among facilities in the markets it serves.

The listed starting pay is $19.00 per hour. WellNow offers competitive salaries, continuing education options, and opportunities for professional growth.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to complete and maintain CPR certification.
• Computer skills, including the ability to register patients promptly and use electronic medical records.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication, including grammar and spelling.
• Attention to detail and the ability to work accurately.
• Ability to work well on a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through a recognized program: CCMA from the National Healthcare Association, CMA from the American Association of Medical Technologists, or RMA from American Medical Technologists.

Responsibilities

• Obtain patient histories and vital signs.
• Perform phlebotomy to collect laboratory samples when certified.
• Complete paperwork and computer documentation for ordered blood, urine, tissue, and culture tests.
• Perform point-of-care tests, including strep, mono, glucose, influenza, urine pregnancy, urinalysis, and blood glucose testing.
• Schedule and coordinate records for patients’ ancillary care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and orthopedic-glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is working properly and identify, correct, or report equipment problems.
• Log completed laboratory procedures and process related paperwork using computer equipment as directed.
• Maintain examination rooms and restock medical supplies.
• Perform duties that support good patient flow and provider efficiency, including accompanying providers to the bedside.
• Document provider-dictated patient histories, including the history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical histories, physical examination findings, and procedures performed by the provider.
• Participate in ongoing clinical and patient-experience training and support convenient, quality urgent care for the community.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration promptly.
• Answer and appropriately triage phone calls.
• Collect patient visit responsibility payments.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Accurately complete and promptly scan Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with company match
• Free urgent care visits for employees and eligible dependents
• Scrubs provided
• Promotional growth opportunities
• Monthly performance and productivity bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED