Patient Care Technician (PCT)

WellNow Urgent Care • Herkimer, NY

6d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician (PCT) to support clinical and front-end operations and help deliver convenient, quality care to urgent care patients. The role connects the front-end and clinical teams and supports patient flow, provider efficiency, and patient experience. The position includes patient care, reception, and occupational medicine duties, along with ongoing clinical and patient experience training.

Patient care duties include obtaining patient histories and vital signs; collecting and processing laboratory samples and paperwork; performing point-of-care testing; coordinating ancillary care; assisting providers with examinations and procedures; documenting patient histories, examination findings, and procedures in the electronic medical record; maintaining equipment, examination rooms, and supplies; protecting patient confidentiality; and supporting efficient patient flow.

Reception duties include greeting and registering patients, explaining insurance and pricing, triaging phone calls, collecting patient payments, handling reports, and cleaning the clinic. Occupational medicine duties include completing and scanning required documentation and conducting drug and alcohol screening, physicals, vision and audio testing, pulmonary function testing, and audiograms.

The stated starting pay is $19.00 per hour. WellNow describes a growing organization with more than 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, and notes that colleagues may transfer facilities within its markets.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• Ability to identify equipment problems and correct them or notify the team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills sufficient to register patients in a timely manner, including use of electronic medical records.
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardize work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Attention to detail and demonstrated ability to work accurately.
• Ability to work well on a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.
• High school diploma or GED.
• Phlebotomy certification if performing phlebotomy.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the listed programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy for laboratory sample collection when certified.
• Complete paperwork and computer work for ordered laboratory tests on blood, urine, tissue, and culture samples.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis tests.
• Schedule and coordinate records for patients receiving ancillary care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and ortho-glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is working and identify equipment problems, correcting them or notifying the team leader.
• Log laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Perform duties that support good patient flow and provider efficiency, including accompanying providers to the bedside.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures performed by the provider.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Complete and timely scan required Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.
• Maintain a commitment to urgent care and serve the community with continued clinical and patient experience training.

Benefits

• Competitive salary.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Promotional growth opportunities.
• Monthly performance- and productivity-based bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED