Patient Care Technician (PCT)

WellNow Urgent Care • Riverside, IL

4d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician to support clinical and front-end operations and help deliver convenient, quality care to urgent care patients. The role contributes to patient flow and provider efficiency while working with a team focused on healthcare quality and patient experience. WellNow operates more than 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, and colleagues may transfer among facilities in those markets.

The position combines patient care, reception, and Occupational Medicine duties. Patient care work includes documenting histories and provider findings, obtaining vital signs, conducting or assisting with testing and procedures, managing laboratory samples and paperwork, and maintaining examination rooms and equipment. Reception work includes registration, answering and triaging calls, explaining insurance and pricing, collecting patient payments, and handling reports. Occupational Medicine tasks include documentation and testing such as drug screens, physicals, vision and audio testing, and pulmonary function testing.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to identify equipment problems and correct them or notify a team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills sufficient to register patients promptly, including use of Electronic Medical Records (EMR).
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Attention to detail and ability to work accurately.
• Ability to work well as part of a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.

Nice To Haves

• Experience in Urgent Care, Occupational Medicine, and/or Phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy to collect laboratory samples if certified.
• Complete paperwork and computer work for ordered laboratory tests on blood, urine, tissue, and culture samples.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis tests.
• Schedule and coordinate records for ancillary patient care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and Ortho-Glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is working, log completed laboratory procedures, and process related paperwork.
• Maintain examination rooms and stock medical supplies.
• Help maintain patient flow and improve provider efficiency during shifts.
• Accompany providers to the bedside.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures performed by the provider.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration promptly.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after shifts.
• Complete Occupational Medicine documentation and scan it into the EMR accurately and on time, following company protocols and regulatory standards.
• Perform Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Competitive salary.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with a company match.
• Free urgent care visits for employees and eligible dependents.
• Scrubs provided.
• Opportunities for promotional growth.
• Monthly bonus based on performance and productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED