Patient Care Technician - PCT

Fresenius Medical Care • Worcester, MA

10d • $17 - $27

About The Position

Entry-level position in the home therapies setting, working under the oversight of the HTRN. The Patient Care Technician helps coordinate patient appointments and support an outstanding patient experience, serving as a point of contact from patient check-in through departure while supporting the Patient Care Team.

The role combines appointment coordination and administrative support with assistance to the HT RN during patient appointments. It also includes maintaining patient records and supply areas, tracking patient-related items and follow-ups, and keeping assigned areas clean and stocked. The employee must protect the confidentiality of patient information and comply with company policies and applicable laws and regulations.

The work involves frequent, prolonged computer and phone use, frequent standing and bending, and occasional pushing or pulling of equipment. The employee may frequently lift or lower solutions up to 30 pounds and occasionally lift up to 40 pounds as high as five feet. The work environment is a healthcare facility with controlled air temperature and moderate noise; exposure to infectious or contagious diseases or materials may occur. Travel to other local Home facilities in the region may be required.

Requirements

• High school diploma or G.E.D. required.
• CPR certification required.
• Strong interest in working in a healthcare setting.
• Excellent verbal and written communication skills.
• Ability to perform frequent, prolonged computer and phone work, frequent standing, and bending.
• Ability to occasionally push or pull equipment using up to 15 pounds of force.
• Ability to frequently lift and lower solutions weighing up to 30 pounds and occasionally lift up to 40 pounds as high as five feet; a two-person assist program and material-assist devices are available for heavier items.
• Employees must take the Ishihara Color Blindness test as a condition of employment; failing the test does not preclude employment, and reasonable accommodations may be considered.

Nice To Haves

• Zero to six months of experience preferred.
• Prior experience in a physician office or hospital preferred.
• Proficiency in MS Office Suite preferred.

Responsibilities

• Assist with administrative duties related to patient appointments.
• Greet new and existing patients and notify the Patient Care Team when they arrive.
• Schedule appointments and make reminder calls, including for access placement and removal.
• Answer home therapy program calls and follow up on voicemails with the applicable care team member.
• Coordinate transportation assistance as needed.
• Prepare the room or space for patient arrival, ensuring it is clean and meets FMCNA Infection Control standards.
• Place supply orders and follow up on patient-related orders with customer service as needed.
• Prepare items for each patient, including education materials and lab supplies.
• Track extension set changes, vaccine due dates, and hospitalizations.
• Track transplant referrals and required follow-up.
• Ensure patients’ records are available for review.
• Assist with other administrative duties as assigned.
• Assist patients to and from the waiting area as needed during appointments.
• Obtain height, weight, and vital signs.
• Perform venipunctures for laboratory testing only.
• Process laboratory samples.
• Follow up on referrals and additional appointments resulting from patient appointments.
• Document patient information as applicable.
• Maintain record and supply rooms, including filing and uploading records and storing documents.
• Track transfer set changes, Kt/Vs, CIA, POC home visits, vaccines, hospitalizations, infections, and monthly education.
• Track physician and employee certifications, licensures, and annual skills.
• Maintain the medical record retention checklist.
• Collect and track transplantation laboratory items.
• Check medications, lab tubes, and supplies for expiration.
• Count and order nonprescription supplies and assist with ordering supplies, including medication.
• Review and comply with the Code of Business Conduct, company policies and procedures, and applicable local, state, and federal laws and regulations.
• Keep assigned areas clean and stocked for future patient appointments.
• Maintain confidentiality of patient information and medical records.
• Participate as part of the Care Team Hub and perform other assigned duties.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Parental leave
• Potential for performance-based bonuses depending on company and individual performance (for bonus-eligible positions)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED