Patient Care Technician (PCT)

WellNow Urgent Care • Chicago, IL

11d

About The Position

WellNow Urgent Care is seeking a Patient Care Technician (PCT) to support clinical and front-end operations and help deliver convenient, quality care to urgent care patients. The role is part of a team focused on improving healthcare delivery and quality, with opportunities for professional growth and continuing education. The position may also support Occupational Medicine services. Starting pay is $21.00 per hour.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• Ability to identify equipment problems and correct them or notify the team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including the ability to register patients promptly and use electronic medical records (EMR).
• Ability to complete and maintain CPR certification.
• Strong listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Attention to detail and the ability to work accurately.
• Ability to work effectively as part of a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.
• High school diploma or GED.

Nice To Haves

• Preferred experience in urgent care, Occupational Medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Collect laboratory samples through phlebotomy when certified, and complete associated paperwork or computer work for ordered blood, urine, tissue, and culture tests.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis tests.
• Schedule and coordinate records for patients’ ancillary care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and ortho-glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and log completed laboratory procedures, processing related paperwork using computer equipment as directed.
• Maintain examination rooms and stock medical supplies.
• Support patient flow, accompany providers to the bedside, and perform tasks that improve provider efficiency during a shift.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures performed by the provider.
• Participate in continued clinical and patient-experience training while serving urgent care communities.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls; collect patient responsibility for visits.
• Print, scan, and fax reports, and clean the clinic before, during, and after shifts.
• Accurately complete and promptly scan Occupational Medicine documentation into the EMR in compliance with company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Promotional growth opportunities.
• Monthly performance- and productivity-based bonus.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED