Patient Care Technician (PCT)

WellNow Urgent Care • Oneida, NY

2d

About The Position

WellNow Urgent Care's Patient Care Technician (PCT) supports the connection between front-end and clinical operations and helps deliver convenient, quality care to urgent care patients. The role is part of a team focused on improving healthcare delivery and quality while supporting colleagues' professional growth.

The PCT performs patient care, reception, and occupational medicine duties. These include collecting histories and vital signs; assisting providers with examinations and testing; documenting patient and provider information; performing point-of-care tests and, when certified, phlebotomy; maintaining equipment, supplies, examination rooms, and patient flow; registering patients and managing calls and payments; and completing occupational medicine testing and documentation. The position also requires maintaining patient confidentiality and providing courteous, accurate service in a high-volume setting.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including the ability to register patients promptly and use Electronic Medical Records (EMR).
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to follow written instructions and standardized work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Attention to detail and ability to work accurately.
• Ability to work effectively as part of a team.
• Friendly, customer-service-oriented approach.
• Ability to manage high call and patient volumes.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Obtain patient histories and vital signs.
• Perform phlebotomy for laboratory sample collection when certified.
• Complete paperwork and computer documentation for ordered blood, urine, tissue, and culture tests.
• Perform point-of-care testing, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis testing.
• Schedule and coordinate records for patients receiving ancillary care.
• Assist providers with examinations and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and ortho-glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is working properly and identify equipment problems, correcting them or notifying the team leader.
• Log laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Perform duties that support good patient flow and provider efficiency, including accompanying providers to the bedside.
• Document provider-dictated patient histories, including history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures performed by the provider.
• Maintain urgent care clinical and patient experience training and serve the community with convenient, quality care.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after the shift.
• Accurately complete and timely scan Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.

Benefits

• Competitive salary, starting at $19.00 per hour.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Promotional growth opportunities.
• Monthly performance and productivity bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED