Patient Care Technician/Senior Nursing Attendant - Emergency Dept. Night Shift

NYU Langone Health • Brooklyn, NY

7d • Onsite

About The Position

Family Health Centers at NYU Langone is hiring a Patient Care Technician/Senior Nursing Attendant for the Emergency Department. The successful candidate assists professional nurses in caring for patients and families by completing assigned patient-care tasks. The role provides competent, safe, and compassionate care, with an understanding of the challenges associated with hospitalization, procedures, and diagnostic testing. It also supports the unit by maintaining supplies, equipment, and a safe environment, while demonstrating NYU Langone Health Core Values in all aspects of job performance.

The position involves supporting patients and families, responding to delegated requests, observing and reporting patient behavior to the responsible nurse, assisting with admission, transfer, and discharge procedures, and helping patients with applicable activities. Assigned clinical tasks may include phlebotomy, glucose fingersticks, and electrocardiograms. The role also includes safety observations, infection-control practices, maintaining clean and orderly patient-care areas, ensuring needed equipment and supplies are available, and assisting other members of the healthcare team.

The position requires a high school diploma or equivalent and role-specific training, certification, and experience. Patient Care Technician candidates must meet one of the specified training or certification pathways and have at least six months of hospital experience. Senior Nursing Attendant candidates must be certified nursing attendants with at least six months of relevant experience. An American Heart Association BLS or Heartsaver CPR/AED certification is required upon entry. The salary range is $63,781.12 annually; actual salary may depend on experience, specialty, education, and hospital need.

Requirements

• High school diploma or equivalent.
• Patient Care Technician pathway: graduate of a PCT program and at least six months of hospital experience; or CNA graduate with course completion in EKG and phlebotomy, PCT certification eligibility, and at least six months of hospital experience; or NHA PCT certification and at least six months of hospital experience.
• Senior Nursing Attendant pathway: graduate of a Certified Nursing Attendant program, CNA certification, and at least six months of relevant experience.
• BLS or Heartsaver CPR/AED certification issued by the American Heart Association is required upon entry to the position.
• Patient Care Technicians must complete the PCT online program within three months of hire.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Strong customer service and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of another language is an asset.

Responsibilities

• Demonstrate NYU Langone Health Core Values and respect patient confidentiality, privacy, dignity, and rights.
• Be accountable for supplies, equipment, and environmental support.
• Assist with data collection for the unit's Quality and Performance Improvement Program, including patient satisfaction measures, and assist with review and corrective action plans concerning patient and family responses and satisfaction.
• Recognize personal limitations and request assistance when needed; discuss educational concerns and goals with the Nurse Manager or appropriate leadership and seek learning resources.
• Participate in orientation of other patient care technicians, unit meetings, and conferences, and complete annual mandatory education requirements.
• Demonstrate awareness of the needs and behaviors of different patient age groups and cultures; support unit activities and assist in emergencies as directed.
• Perform assigned patient-care tasks using specialized skills and safety practices, including phlebotomy, glucose fingersticks, and electrocardiograms.
• Follow infection prevention and control standards and assist with data collection and other assigned activities.
• Help maintain patient and family safety and comfort, and assist with admission, transfer, and discharge procedures according to unit operations.
• Communicate support and responsiveness to patients, families, and staff; use clear, caring, and respectful communication and function as a respectful member of the healthcare team.
• Observe general patient behavior and report observations to the assigned registered nurse; perform safety observations for patients on continuous observation or in restraints according to policy and direction.
• Assist patients with applicable activities, complete responsibilities delegated by registered nurses, answer call lights promptly, and report requests outside the role to the assigned professional nurse.
• Respond to tasks delegated by registered nurses and provide for the security of patient property, handling valuables according to hospital procedure.
• Maintain nursing-unit cleanliness as appropriate to the position, including areas such as utility rooms and unit refrigerators.
• Assist all team members, including nurses, physicians, patient unit clerks, escort, dietary, and other healthcare employees.
• Help prepare patients for scheduled appointments, including placing patients on stretchers or in wheelchairs.
• Run errands to other departments, including delivering specimens and equipment.
• Keep patient environments, equipment, and care areas clean, safe, and orderly; ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

• Comprehensive benefits and wellness package
• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED