Patient Care Technician (PCT)|Emergency Unit|PRN

Avera • Sioux Falls, SD

1d • Onsite

About The Position

The Patient Care Technician provides routine patient care and support services according to established policies and procedures and as directed by a nurse or physician, helping maintain high-quality patient care. This role serves the Emergency Unit across all three McKennan Emergency Departments: East, Main, and West.

This is a PRN position with 12-hour rotating day, evening, and night shifts. Employees are required to work 24 hours every six weeks, including some weekends and holidays. Applicants must have direct patient care experience in an emergency department. The role also requires the ability to work the specified hours and to communicate effectively, including adequate visual acuity and the ability to hear, understand, and distinguish speech and other sounds.

The position supports patients, visitors, and department staff through direct care, clerical tasks, coordination of services, and maintaining orderly patient rooms. Employees are expected to uphold Avera’s mission, vision, values, CARE standards, confidentiality, teamwork, and applicable safety requirements.

Requirements

• Direct patient care experience in an emergency department; only candidates with this experience are eligible to apply.
• Ability to work the specified hours.
• Ability to perform essential job functions satisfactorily, including adequate visual acuity and the ability to communicate effectively and hear, understand, and distinguish speech and other sounds.
• Commitment to Avera’s mission, vision, core values, and social principles; uphold compassion, hospitality, stewardship, and CARE standards.
• High school diploma or GED is listed under preferred education.

Nice To Haves

• High school diploma or GED equivalent.
• Certified Nurse Aide (CNA) license/certification.

Responsibilities

• Provide direct patient care, including ambulating, bathing, positioning, entering diet information, passing meal trays, feeding, and attending to other care needs.
• Respond promptly to patient call lights and special needs, and ensure patient valuables and personal items are handled and accounted for properly.
• Greet people in the assigned area, answer inquiries, direct and assist visitors, relay messages, assist with patient gifts, flowers, and mail, and run errands for department staff.
• Assist patients in and out of wheelchairs, measure intake and output, collect specimens as needed, and transport patients as needed.
• Answer the telephone, operate the paging system, attend the station, and direct traffic during emergencies.
• Prepare requisitions for diagnostic and therapeutic services as directed and coordinate appointments with the respective departments.
• Make outpatient appointments for patients being discharged.
• Requisition supplies and equipment, request maintenance and repair services, and prepare related forms.
• Request services such as chaplaincy, social services, and pastoral care as directed.
• Perform clerical duties related to admissions, discharges, transfers, and deaths, including preparing appropriate charts and forms.
• Manage interdepartmental and patient mail.
• Keep patient rooms orderly, change bed linens, and perform routine cleaning tasks.
• Maintain confidentiality and work effectively with team members to support an efficient work environment.
• Comply with applicable safety principles, laws, regulations, and standards.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED