Patient Care Tech - PRN

The Kroger Co. • Memphis, TN

4d • Onsite

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician (PCT) helps maximize patient flow through the clinic while providing a positive patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The PCT supports a safe, quality-based, survey-ready healthcare environment; assists patients with registration, payment, insurance, and clinic flow; maintains clinic cleanliness and equipment; handles calls and follow-ups; and supports clinic supply and shipping needs. In designated clinics, technicians with completed competencies obtain vital signs and patient history and enter the information in the EHR. Advanced PCTs who have completed required competencies may assist providers with specimen collection under company protocols and report negative lab results as directed. Float technicians travel to designated clinics within a specified geographic area. The position may involve participation in off-site events as needed.

The Little Clinic’s healthcare teams work in convenient retail settings to provide affordable healthcare, promoting health and wellness through diagnosis and treatment of illnesses, preventive medicine, and individualized patient education. The position must be performed with or without reasonable accommodation.

Requirements

• High school diploma or GED.
• Basic computer skills.
• Excellent administrative, communication, and organizational skills, with strong attention to detail.
• Basic math skills, including counting, addition, and subtraction.
• Ability to work cooperatively in a fast-paced, team-based environment.
• Excellent customer service, organizational, and task-management skills.

Nice To Haves

• Previous experience in retail, customer service, or healthcare.
• Knowledge of infection control practices.

Responsibilities

• Assist in maintaining a safe, quality-based, survey-ready healthcare environment required for Joint Commission Accreditation.
• Greet customers and potential patients in the front area or near the clinic.
• Clean and organize the clinic daily, including taking out trash, logging and storing supply orders, cleaning floors and examination rooms, and disinfecting equipment.
• Answer questions in the front area while following HIPAA guidelines; consult the provider about questions on the scope of services.
• Use Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
• Complete patient registration and place patients under the appropriate scheduler book for the provider on duty.
• Verify the patient’s or responsible party’s identity using a government-issued source.
• Determine and explain payment options, including prompt pay, voucher system, or accepted insurance; collect payments and record them in the EHR.
• Collect applicable insurance information and record payments in the EHR.
• Scan appropriate documents or alert the provider if scanning needs to be completed by the provider.
• Escort patients to exam rooms and determine their chief complaint.
• In designated clinics, obtain vital signs and patient history and enter the information in the EHR after completing competencies.
• Continue processing waiting patients in accordance with clinic flow.
• Guide waiting or potential patients on registration, wait times, services that may be rendered, and payment methods.
• Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
• Participate in and prepare for off-site events as needed.
• Assemble weekly supply orders for provider approval; prepare packages, laboratory specimens, and mail for shipping.
• If working as a float, travel to designated clinics within a specified geographic area.
• Advanced PCTs with required competencies may assist the provider with obtaining ordered specimens under specified company protocols and report negative lab results to patients as directed by the provider.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and career pathways offering opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED