Patient Care Tech - PRN

Kroger•Memphis, TN

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician helps maximize patient flow through the clinic while providing a positive patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports clinic operations by welcoming and registering patients, managing waiting-room flow, verifying identity and payment or insurance information, documenting information in the EHR, maintaining a clean and survey-ready environment, and communicating with patients and providers. In designated clinics, technicians who have completed required competencies may obtain vital signs and patient history. Advanced Patient Care Technicians who have completed required competencies may also assist providers with specimen collection under specified company protocols and report negative lab results to patients as directed by the provider. Float technicians travel to designated clinics within a specified geographic area.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills, with high attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required for Joint Commission Accreditation.
Greet customers and potential patients in the front area or near the clinic.
Clean and organize clinic spaces daily, including removing trash, logging and storing supply orders, cleaning floors and examination rooms, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines, and consult the provider about questions concerning the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
Complete patient registration and place patients in the appropriate scheduler book for the provider on duty.
Verify the identity of the patient or responsible party using a government-issued source.
Explain available payment options, determine the method of payment, collect payments, and record them in the EHR.
Collect insurance information when applicable and record relevant information in the EHR.
Scan appropriate documents or alert the provider when documents require provider scanning.
Escort patients to examination rooms and determine their chief complaints.
In designated clinics, obtain vital signs and patient history and enter the information in the EHR after completing the required competencies.
Continue processing patients in the waiting area in accordance with clinic flow.
Guide waiting patients and potential patients on registration, wait times, services that may be rendered, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Assemble weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
If assigned as a float, travel to designated clinics within a specified geographic area.
For Advanced Patient Care Technicians who have completed required competencies, assist the provider with obtaining ordered specimens under specified company protocols and report negative lab results to patients as directed by the provider.
Perform the essential job functions with or without reasonable accommodation.