About The Position

The Patient Care Tech supports Mercy’s philosophy of patient-centered care by providing safe and effective patient care under the supervision of a Licensed Nurse. The role performs delegated care tasks and support functions, and may take on additional responsibilities as assigned by the department. In the Surgical & Perrine Oncology IP Center, the technician obtains and documents vital signs, including blood pressure, temperature, pulse, and respirations. The position requires clear, accurate communication with patients, families, and coworkers; timely documentation; respect for patient privacy; and the ability to respond within scope of practice to emergencies. The technician helps maintain clean and organized patient rooms and work areas, prioritizes daily tasks, follows safety requirements, and supports quality improvement. The listed shifts are 6 AM–2 PM or 2 PM–10 PM, with flexible scheduling.

Requirements

  • Current Basic Cardiac Life Support certification in accordance with the American Heart Association.
  • Complete Iowa Dependent Adult Abuse and Iowa Child Abuse Mandatory Reporter training, and submit certification to Human Resources before the start or transfer date.
  • Ability to provide safe and effective patient care.
  • Ability to remain focused in stressful situations and perform multiple tasks quickly.
  • Ability to demonstrate exemplary customer service, including verbal and nonverbal communication and proper phone etiquette.
  • Ability to create a welcoming environment for all healthcare team members.

Nice To Haves

  • Previous Patient Care Tech or Certified Nursing Assistant experience.
  • High school diploma or equivalent.
  • Completion of a Certified Nurse Assistant (CNA) or Health Support Professional program.
  • At least two years in a baccalaureate program.
  • One year in an Associate’s Degree in Nursing program.
  • Comparable education, training, and experience if a CNA or Health Support Professional program was not successfully completed.

Responsibilities

  • Communicate accurate, clinically relevant information to patients, families, and coworkers during handoffs and as needed.
  • Help ensure the appropriate parties communicate information necessary for the best possible patient outcomes.
  • Provide safe and effective patient care under a licensed nurse’s supervision by performing delegated tasks and support functions.
  • Observe and report changes in patient condition and relevant information about patient or significant-other needs to the licensed nurse.
  • Communicate effectively and in an age-appropriate manner, including recognizing nonverbal communication, fears, anxieties, and language or cultural barriers.
  • Maintain accurate, real-time documentation of patient care.
  • Protect patient privacy by knocking, closing curtains, and safeguarding patient information.
  • Respond within scope of practice to emergencies and life-threatening conditions.
  • Organize and prioritize daily work according to the needs of patients, families, and healthcare workers.
  • Maintain cleanliness and organization of patient rooms and department work areas.
  • Identify quality improvement opportunities and support practice changes designed to improve performance.
  • Recognize changing priorities and take initiative to recommend and implement changes in coordination with a supervisor.
  • Follow Mercy safety guidelines, perform job-specific safety duties, and promptly report unsafe conditions, situations, incidents, and injuries.
  • In the Surgical & Perrine Oncology IP Center, obtain and document blood pressure, temperature, pulse, and respirations.
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