Patient Care Tech - Cardiac Stroke Center (0.3 Day/Eve)

Mercy Cedar Rapids•Baltimore, MD

About The Position

This position supports Mercy’s philosophy of patient-centered care by providing safe and effective patient care through tasks and support functions performed under the supervision of a Licensed Nurse. Patient Care Technicians may fulfill an expanded role by performing additional tasks and responsibilities delegated by their department. The role involves communicating accurate, clinically relevant information with patients, families, and coworkers; observing and reporting changes in patient condition; documenting care in real time; protecting patient privacy; responding to emergencies within scope of practice; and organizing and prioritizing work to meet patient and department needs. The technician also maintains clean, organized work areas, follows safety guidelines, and supports quality-improvement efforts and changes in practice. The position is scheduled for 12 hours per week on a day/evening shift in the Cardiac Stroke Center.

Requirements

Demonstrate exemplary customer-service skills, including verbal and non-verbal communication and proper phone etiquette.
Create a welcoming environment for healthcare team members.
Demonstrate the ability to provide safe and effective patient care.
Remain focused in stressful situations and perform multiple tasks quickly.
Current Basic Cardiac Life Support certification in accordance with the American Heart Association is required.
Complete Iowa Dependent Adult Abuse and Iowa Child Abuse Mandatory Reporter training and submit certification to Human Resources before the start or transfer date.

Nice To Haves

Previous Patient Care Technician or Certified Nursing Assistant experience.
High school diploma or equivalent.
Completion of a Certified Nurse Assistant (CNA) or Health Support Professional program; at least two years in a baccalaureate program; one year in an Associate's Degree in Nursing program; or comparable education, training, and experience if a CNA or Health Support Professional program was not successfully completed.

Responsibilities

Communicate accurate and clinically relevant information to patients, families, and coworkers during handoffs and as needed.
Ensure involved parties communicate necessary information to support the best possible patient outcomes.
Provide safe and effective patient care under the supervision of a licensed nurse by performing tasks and support functions delegated by the department.
Observe and communicate changes in patient condition and pertinent information about patient or significant-other needs to the licensed nurse.
Communicate effectively and appropriately for the patient's age, including understanding non-verbal communication, fears, anxieties, and language or cultural barriers.
Maintain accurate, real-time documentation of patient care provided.
Protect patient privacy by knocking, closing curtains, and safeguarding patient information.
Respond within scope of practice to emergencies and life-threatening conditions.
Support changes in practice designed to improve performance.
Organize and prioritize daily work based on the needs of patients, families, and healthcare workers.
Maintain cleanliness and organization of patient rooms and department work areas.
Help identify quality-improvement opportunities and support changes in practice.
Prioritize tasks, identify when priorities need to change, and recommend and implement changes in coordination with a supervisor.
Follow Mercy safety guidelines, carry out job-specific safety responsibilities, and promptly report unsafe conditions, situations, incidents, and injuries.