Patient Care Tech

The Kroger Co. • Bowling Green, KY

10d • Onsite

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician helps maximize patient flow through the clinic while providing a strong patient experience. The role performs administrative tasks, including electronic health record documentation, in accordance with company policy, and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Patient Care Technicians support clinic operations by welcoming and registering patients, managing waiting-room flow, answering questions and calls, handling payment and insurance information, maintaining a clean and safe clinic, and assisting with patient intake. In designated clinics, technicians with completed competencies obtain vital signs and patient history and enter the information into the EHR. Advanced technicians who have completed required competencies may also assist providers with specimen collection and report negative lab results as directed.

The Little Clinic is part of a healthcare team that provides convenient, high-quality, affordable care in retail settings. The team focuses on health and wellness through illness diagnosis and treatment, preventive medicine, and individualized patient education.

Requirements

• High school diploma or GED.
• Basic computer skills.
• Excellent administrative, communication, and organizational skills, with high attention to detail.
• Basic math skills, including counting, addition, and subtraction.
• Ability to work cooperatively in a fast-paced, team-based environment.
• Excellent customer service, organizational, and task-management skills.

Nice To Haves

• Previous experience in retail, customer service, or healthcare.
• Knowledge of infection control practices.

Responsibilities

• Assist in maintaining a safe, quality-based, survey-ready healthcare environment required for Joint Commission Accreditation.
• Greet customers and potential patients in the clinic's front area.
• Clean and organize the clinic daily, including removing trash, logging and storing supply orders, cleaning floors and examination rooms, and disinfecting equipment.
• Answer questions in the front area while following HIPAA guidelines, and consult providers about questions concerning the scope of services.
• Use Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
• Register patients and place them under the appropriate scheduler book for the provider on duty.
• Verify the identity of the patient or responsible party using a government-issued source.
• Explain available payment methods, including prompt pay, voucher system, and accepted insurance plans; collect payments and record them in the EHR.
• Collect insurance information when applicable and record payments in the EHR.
• Scan appropriate documents or alert the provider if documents need to be scanned by the provider.
• Escort patients to exam rooms and determine their chief complaint.
• In designated clinics, obtain vital signs and patient history after completing required competencies, and enter the information in the EHR.
• Continue processing patients in the waiting area according to clinic flow procedures.
• Guide waiting and potential patients on registration, wait times, available services, and payment methods.
• Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
• Participate in and prepare for off-site events as needed.
• Assemble weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
• If assigned as a float, travel to designated clinics within a specified geographic area.
• Advanced Patient Care Technicians with completed competencies may assist providers, within company protocols, in obtaining specimens for testing as ordered and report negative lab results to patients as directed.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Medical, dental, vision, and prescription coverage through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways offering growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED