Patient Care Tech

Kroger•Andover, KS

11d

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician (PCT) helps maximize patient flow through the clinic while providing a positive patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The PCT supports clinic operations, patient registration and payment processes, waiting-room flow, and patient communications. In clinics where the PCT has completed the required competencies, the role may also include obtaining vital signs and patient history, and, for Advanced Patient Care Technicians, assisting the provider with ordered specimen collection and reporting negative lab results under the provider’s direction and company protocols.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills, with high attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Help maintain a safe, quality-based, survey-ready healthcare environment required for Joint Commission Accreditation.
Greet customers and potential patients in the front area or near the clinic.
Clean and organize the clinic daily, including taking out trash, handling supply orders, cleaning floors and examination rooms, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines, and consult the provider about questions concerning the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
Complete patient registration and place patients under the appropriate scheduler book for the provider on duty.
Verify the identity of the patient or responsible party using a government-issued source.
Determine and explain available payment methods, including prompt pay, vouchers, and accepted insurance; collect payments and record them in the EHR.
Collect applicable insurance information and record payments in the EHR.
Scan appropriate documents or alert the provider when documents need to be scanned.
Escort patients to examination rooms and determine their chief complaints.
In designated clinics, obtain vital signs and patient history and enter the information in the EHR after completing the required competencies.
Continue processing waiting patients according to clinic flow.
Guide waiting and potential patients on registration, wait times, services that may be provided, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Prepare weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
If assigned as a float, travel to designated clinics within a specified geographic area.
For Advanced Patient Care Technicians who have completed required competencies, assist the provider within company protocols to obtain ordered specimens and report negative lab results to patients as directed by the provider.
Perform the essential job functions with or without reasonable accommodation.