Patient Care Tech

Kroger•Highlands Ranch, CO

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician (PCT) helps maximize patient flow through the clinic while providing a strong patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The PCT helps maintain a safe, quality-based, survey-ready healthcare environment; welcomes and assists patients; keeps clinic spaces and equipment clean and organized; manages registration, patient flow, payments, insurance information, and documentation; and supports communications and clinic operations. In designated clinics, PCTs who have completed competencies may obtain vital signs and patient history. Advanced PCTs who have completed required competencies may assist providers with specimen collection within company protocols and report negative laboratory results to patients as directed by the provider. Float staff travel to designated clinics within a specified geographic area.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills with high attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation.
Greet customers or potential patients in the front area or near the clinic.
Clean and organize the clinic daily, including taking out trash, handling supply orders, cleaning floors and examination rooms, and disinfecting equipment.
Answer questions while following HIPAA guidelines and consult the provider about questions concerning the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting room flow.
Complete patient registration and place patients under the appropriate scheduler book for the provider on duty.
Verify the identity of patients or responsible parties using a government-issued source.
Explain available payment methods, collect payments, and record them in the EHR.
Collect insurance information when applicable.
Scan appropriate documents or alert the provider when documents require scanning.
Escort patients to examination rooms and determine their chief complaints.
Obtain vital signs and patient history and enter the information in the EHR in designated clinics after completing competencies.
Continue processing patients in the waiting area in accordance with clinic flow.
Guide waiting patients and potential patients on registration, wait times, services that may be rendered, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Prepare weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
If working as a float, travel to designated clinics within a specified geographic area.
For Advanced Patient Care Technicians who have completed required competencies, assist the provider within specified company protocols to obtain ordered specimens for testing and report negative laboratory results to patients as directed by the provider.
Perform the essential job functions of the position with or without reasonable accommodation.