Patient Care Tech

Kroger•Fort Collins, CO

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Tech helps maximize patient flow through the clinic while providing a positive patient experience. The role performs administrative duties, including electronic health record documentation, in accordance with company policy, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The Patient Care Tech supports clinic operations by welcoming and registering patients, managing waiting room flow, collecting and documenting payment and insurance information, answering questions and calls, and maintaining a clean, safe, survey-ready clinic. In designated clinics, staff who have completed the required competencies obtain vital signs and patient history and enter them in the EHR. Advanced Patient Care Technicians who have completed required competencies may assist providers with specimen collection within company protocols and report negative lab results to patients as directed by the provider.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills, with strong attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Help maintain a safe, quality-based, survey-ready healthcare environment in support of Joint Commission Accreditation.
Greet customers and potential patients in the front area or near the clinic.
Clean and organize clinic spaces, including disposing of trash, logging and putting away supplies, cleaning floors, cleaning examination rooms after visits, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines, and consult the provider about questions concerning the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting room flow.
Register patients and place them under the appropriate scheduler book for the provider on duty.
Verify the identity of the patient or responsible party using a government-issued source.
Explain available payment options, including prompt pay, voucher system, or accepted insurance; collect payments and record them in the EHR.
Collect applicable insurance information and record payments in the EHR.
Scan appropriate documents or alert the provider when documents require provider scanning.
Escort patients to examination rooms and determine their chief complaints.
In designated clinics, obtain vital signs and patient history and enter the information in the EHR after completing the required competencies.
Continue processing waiting patients according to clinic flow.
Guide waiting patients and potential patients on registration, wait times, services that may be rendered, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Assemble weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
If working as a float, travel to designated clinics within a specified geographic area.
For Advanced Patient Care Technicians who have completed required competencies, assist providers with obtaining ordered specimens within company protocols and report negative labs to patients as directed by the provider.
Perform the essential functions of the position with or without reasonable accommodation.