Patient Care Tech

Kroger•Brentwood, TN

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician (PCT) helps maximize patient flow through the clinic while providing a positive patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The PCT supports a safe, quality-based, survey-ready healthcare environment; welcomes and assists customers and patients; maintains clinic cleanliness and organization; manages registration, waiting-room flow, patient identity and payment processes, and related documentation; and communicates with patients, providers, and other staff. In clinics where competencies are completed, the PCT may also obtain vital signs and patient history. Advanced PCTs who have completed required competencies may assist providers with specimen collection under company protocols and report negative lab results as directed by the provider.

Requirements

High school diploma or GED.
Basic computer skills.
Excellent administrative, communication, and organizational skills, with high attention to detail.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced, team-based environment.
Excellent customer service, organizational, and task-management skills.

Nice To Haves

Previous experience in retail, customer service, or healthcare.
Knowledge of infection control practices.

Responsibilities

Help maintain a safe, quality-based, survey-ready healthcare environment in support of Joint Commission Accreditation.
Greet customers and potential patients in the front area or near the clinic.
Clean and organize clinic spaces daily, including disposing of trash, handling and storing supply orders, cleaning floors and examination rooms, and disinfecting equipment.
Answer questions in the front area while following HIPAA guidelines, and consult the provider about questions concerning the scope of services.
Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
Register patients and place them in the appropriate scheduler book for the provider on duty.
Verify the identity of the patient or responsible party using a government-issued source.
Determine and explain available payment methods, including prompt pay, voucher systems, and accepted insurance plans; collect payments and record them in the EHR.
Collect applicable insurance information and record payments in the EHR.
Scan appropriate documents or alert the provider when documents need to be scanned.
Escort patients to examination rooms and determine their chief complaint.
In designated clinics, obtain vital signs and patient history and enter the information in the EHR after completing required competencies.
Continue processing waiting patients in accordance with clinic flow.
Guide waiting patients and potential patients on registration, wait times, available services, and payment methods.
Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
Participate in and prepare for off-site events as needed.
Prepare weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
If assigned as a float, travel to designated clinics within a specified geographic area.
For advanced PCTs who have completed required competencies, assist providers within specified company protocols to obtain ordered specimens and report negative lab results to patients as directed by the provider.
Perform the essential functions of the position with or without reasonable accommodation.