Patient Care Tech

The Kroger Co. • Brentwood, TN

24d • Onsite

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician helps maximize patient flow through the clinic while providing a positive patient experience. The role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Patient Care Technicians support clinic operations by welcoming and registering patients, managing waiting-room flow, verifying identity and payment information, answering questions and calls, maintaining a clean and safe clinic, and assisting providers as permitted by training and protocol. In designated clinics, technicians with completed competencies obtain vital signs and patient histories. Advanced technicians who have completed required competencies may assist with ordered specimen collection and report negative lab results to patients as directed by the provider. Float technicians travel to designated clinics within a specified geographic area.

Requirements

• High school diploma or GED.
• Basic computer skills.
• Excellent administrative, communication, and organizational skills with strong attention to detail.
• Basic math skills, including counting, addition, and subtraction.
• Ability to work cooperatively in a fast-paced, team-based environment.
• Excellent customer service, organizational, and task-management skills.

Nice To Haves

• Previous experience in retail, customer service, or healthcare.
• Knowledge of infection control practices.

Responsibilities

• Help maintain a safe, quality-based, survey-ready healthcare environment to support Joint Commission Accreditation.
• Greet customers and potential patients in the front area or near the clinic.
• Clean and organize the clinic daily, including handling trash and supply orders, cleaning floors and examination rooms, and disinfecting equipment.
• Answer questions in accordance with HIPAA guidelines and consult the provider about questions concerning the scope of services.
• Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
• Register patients and place them under the appropriate scheduler book for the provider on duty.
• Verify the identity of patients or responsible parties using a government-issued source.
• Explain available payment options, determine payment method, collect payments, and record them in the EHR.
• Collect insurance information when applicable and record payments in the EHR.
• Scan appropriate documents or alert the provider if scanning needs to be completed by the provider.
• Escort patients to exam rooms and determine their chief complaint.
• In designated clinics, obtain vital signs and patient history and enter the information in the EHR after completing required competencies.
• Continue processing patients in the waiting area according to clinic flow.
• Guide waiting patients and potential patients on registration, wait times, services that may be provided, and payment methods.
• Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
• Participate in and prepare for off-site events as needed.
• Assemble weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
• If working as a float, travel to designated clinics within a specified geographic area.
• Advanced Patient Care Technicians with completed competencies may assist providers, within company protocols, in obtaining specimens ordered by the provider and report negative lab results to patients as directed by the provider.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the employee’s career through the Continuing Education program.
• Training programs and career pathways offering potential for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED