Patient Care Tech

The Kroger Co. • Fort Collins, CO

19d • Onsite

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Tech helps maximize patient flow through the clinic while providing a positive patient experience. The role performs administrative duties, including electronic health record documentation, in accordance with company policy and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Patient Care Techs support clinic operations by welcoming and assisting customers, managing registration and waiting-room flow, documenting information, handling payments and insurance details, maintaining clinic cleanliness, and communicating with patients and providers. In designated clinics, technicians who have completed required competencies obtain vital signs and patient histories. Advanced Patient Care Technicians with the required competencies may also assist providers with collecting ordered specimens and reporting negative lab results as directed.

The Little Clinic is part of a healthcare team that includes board-certified nurse practitioners or physician assistants, licensed practical nurses, and patient care technicians. The clinics provide healthcare in convenient retail settings, with a focus on health and wellness through diagnosis and treatment of illnesses, preventive medicine, and individualized patient education. The position must be performed with or without reasonable accommodation.

Requirements

• High school diploma or GED.
• Basic computer skills.
• Excellent administrative, communication, and organizational skills, with strong attention to detail.
• Basic math skills, including counting, addition, and subtraction.
• Ability to work cooperatively in a fast-paced, team-based environment.
• Excellent customer service, organizational, and task-management skills.

Nice To Haves

• Previous experience in retail, customer service, or healthcare.
• Knowledge of infection control practices.

Responsibilities

• Help maintain a safe, quality-based, survey-ready healthcare environment as required for Joint Commission Accreditation.
• Greet customers and potential patients in the front area or near the clinic.
• Clean and organize the clinic daily, including taking out trash, logging and putting away supply orders, cleaning floors and examination rooms, and disinfecting equipment.
• Answer questions in the front area while following HIPAA guidelines; consult the provider about questions regarding the scope of services.
• Use the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
• Complete patient registration and place patients under the appropriate scheduler book for the provider on duty.
• Verify the identity of the patient or responsible party using a government-issued source.
• Explain available payment methods, including prompt pay, voucher system, or accepted insurance plans; collect payments and record them in the EHR.
• Collect applicable insurance information and record payments in the EHR.
• Scan appropriate documents or alert the provider when documents need to be scanned by the provider.
• Escort patients to examination rooms and determine their chief complaints.
• In designated clinics, obtain vital signs and patient histories and enter the information in the EHR after completing required competencies.
• Continue processing patients in the waiting area in accordance with clinic flow.
• Guide waiting patients and potential patients on registration, wait times, available services, and payment methods.
• Answer phones, respond to questions, return patient and provider calls, and complete daily patient call-backs according to policy.
• Participate in and prepare for off-site events as needed.
• Prepare weekly supply orders for provider approval; prepare packages, laboratory specimens, and mail for shipping.
• If working as a float, travel to designated clinics within a specified geographic area.
• Advanced Patient Care Technicians who have completed required competencies may assist providers, within company protocols, in obtaining provider-ordered specimens for testing and report negative lab results to patients as directed by the provider.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and diverse career pathways offering growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED