Patient Care Tech

The Kroger Co. • Highlands Ranch, CO

2d • Onsite

About The Position

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician helps maximize patient flow through the clinic while providing a positive patient experience. The role performs administrative tasks, including electronic health record documentation, in accordance with company policy, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Patient Care Technicians support a safe, quality-based, survey-ready healthcare environment and help patients navigate registration, appointments, payment, and clinic services. They maintain the clinic and exam rooms, manage patient flow, collect and enter relevant information, communicate with patients and providers, and prepare supplies and materials. In designated clinics, technicians with completed competencies obtain vital signs and patient history. Advanced technicians who have completed required competencies may assist providers with specimen collection and report negative laboratory results to patients as directed. Float technicians travel to designated clinics within a specified geographic area.

The Little Clinic is part of a healthcare team that includes board-certified nurse practitioners or physician assistants, licensed practical nurses, and patient care technicians. The team provides healthcare in convenient retail settings, with a focus on diagnosis and treatment of illnesses, preventive medicine, and individualized patient education. The role must be performed with or without reasonable accommodation.

Requirements

• High school diploma or GED.
• Basic computer skills.
• Excellent administrative, communication, and organizational skills, with high attention to detail.
• Basic math skills, including counting, addition, and subtraction.
• Ability to work cooperatively in a fast-paced, team-based environment.
• Excellent customer service, organizational, and task-management skills.

Nice To Haves

• Previous experience in retail, customer service, or healthcare.
• Knowledge of infection control practices.

Responsibilities

• Help maintain a safe, quality-based, survey-ready healthcare environment in support of Joint Commission Accreditation.
• Greet customers and potential patients in the front area or near the clinic.
• Clean and organize the clinic daily, including handling trash and supplies, cleaning floors and examination rooms, and disinfecting equipment.
• Answer questions in the front area while following HIPAA guidelines; consult the provider about questions concerning the scope of services.
• Use Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting-room flow.
• Complete patient registration and place patients under the appropriate scheduler book for the provider on duty.
• Verify the identity of the patient or responsible party using a government-issued source.
• Determine and explain available payment methods, collect payments, and record them in the EHR.
• Collect insurance information when applicable and enter relevant information in the EHR.
• Scan appropriate documents or alert the provider when provider scanning is needed.
• Escort patients to exam rooms and determine their chief complaint.
• In designated clinics, obtain vital signs and patient history after completing competencies, and enter the information in the EHR.
• Continue processing waiting patients according to clinic flow.
• Guide waiting patients and potential patients on registration, wait times, available services, and payment methods.
• Answer phones, respond to questions, return patient and provider calls, and complete daily patient callbacks according to policy.
• Participate in and prepare for off-site events as needed.
• Prepare weekly supply orders for provider approval and prepare packages, laboratory specimens, and mail for shipping.
• If working as a float, travel to designated clinics within a specified geographic area.
• Advanced Patient Care Technicians with completed competencies may assist providers, within company protocols, with ordered specimen collection and report negative lab results to patients as directed by the provider.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and career pathways offering opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED