Patient Care Supervisor - Behavioral Health Emergency Department

Fairview Health Services•Burnsville, MN

About The Position

The Patient Care Supervisor at Fairview Ridges Hospital in Burnsville, Minnesota, leads a team providing emergency nursing care to patients of all ages and with a wide range of clinical conditions in a fast-paced emergency department. Approximately 50% of the role is dedicated to oversight and development of the department’s locked mental health suite, including implementation, maintenance, and oversight of area-specific policies and procedures. Direct reports include Registered Nurses, Emergency Room Technicians, and Mental Health Associates. The supervisor assists the Manager/Director with department operations and delegated supervision of personnel and projects. Areas of accountability include human resources management, nursing practice, quality and safety, regulatory compliance, finance, and other operational responsibilities.

Requirements

Bachelor’s degree in Nursing.
Two years of nursing experience, including at least one year in a formal or informal leadership role such as charge nurse, lead, or preceptor.
Minnesota Registered Nurse (RN) license upon hire.
Basic Life Support certification from the American Heart Association or Red Cross.

Nice To Haves

Master’s degree in nursing, health care administration, business administration, or a related field.
ANCC or AONL certification.
Two or more years of specific mental health experience, such as Psych Associate or Mental Health RN experience.
Two or more years of RN Emergency Department experience.

Responsibilities

Provide leadership and expertise to support Behavioral Health/Mental Health services while maintaining oversight of other emergency department operational areas.
Partner with the Manager/Director to supervise and manage day-to-day or shift-to-shift operations in support of the organization’s mission, vision, values, and goals.
Assist the Manager/Director with planning, managing, coordinating, and evaluating patient care activities, including staffing, resource management, quality and safety, regulatory compliance, and financial management.
Prioritize assignments to ensure timely, productive, and efficient use of resources.
Assist the Nurse Manager with equipment inventory and supply management within the operational budget.
Collaborate with nursing, provider leadership, and other stakeholders to implement and evaluate standards of practice.
Collect and analyze quality data and use process-improvement methodology to support safe, high-quality patient care.
Assist with department changes and act as a change agent for system, procedure, and process changes.
Demonstrate skills and abilities in providing patient care.
Ensure unit protocols, benchmarks, and hospital procedures are initiated appropriately.
Assist the Manager/Director to develop, implement, monitor, and evaluate quality-improvement initiatives.
Assist the Manager/Director with human resources management to achieve quality service and positive employee relations.
Ensure compliance with organizational policies and procedures.
Advocate for the needs of patients, families, and staff.
Drive improvement activities that promote patient-centered care and a positive customer experience.
Assist the Manager/Director in ensuring staff compliance with job requirements, education, and clinical competency.
Promote high employee engagement, professional development, nursing education, and research.