Patient Care Specialist

Millennium Physician Group • Naples, FL

6d • Onsite

About The Position

We are seeking an experienced Patient Care Specialist I to join our front‑office team. This position plays a key role in creating a positive, efficient, and professional patient experience. The ideal candidate has previous healthcare front‑office experience — primary care, internal medicine, or urgent care strongly preferred. You’ll be the first point of contact for patients and will support daily operations through accurate registration, insurance verification, appointment scheduling, and exceptional customer service.

Requirements

• MUST have prior front‑office experience in a healthcare setting
• Strong customer service and communication skills
• Ability to multitask in a fast‑paced environment
• Familiarity with EHR systems and insurance verification
• Commitment to confidentiality, professionalism, and accuracy

Nice To Haves

• Experience in primary care, internal medicine, or urgent care

Responsibilities

• Greet, register, and check in patients while ensuring all demographic, insurance, and consent information is accurate in the EHR
• Collect and process copayments following proper cash‑handling procedures
• Verify insurance eligibility and obtain authorizations as needed
• Explain check‑in processes, insurance requirements, and payment expectations
• Answer and route phone calls, schedule/reschedule appointments, and maintain provider schedules
• Process urgent referrals, appointment reminders, and medical record requests
• Perform administrative tasks including filing, faxing, scanning, and uploading documents
• Review patient accounts for outstanding balances or documentation issues
• Maintain strict HIPAA compliance and report any privacy or billing concerns
• Prepare, route, and manage medical documentation with accuracy and confidentiality
• Provide professional, courteous service during high‑volume or challenging situations
• Coordinate scheduling across multiple providers or departments
• Audit charts and registration data for accuracy and compliance
• Participate in required training, workflow updates, and process improvement initiatives
• Support the Practice Manager and care team with administrative tasks
• Assist with operational reporting related to scheduling and registration metrics
• Perform other duties as assigned

Benefits

• Medical
• Dental
• 401(k)
• 7 Paid Holidays
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed