Patient Care Specialist

OrthoNY•Glens Falls, NY

About The Position

We are looking for a detail-oriented and highly organized Surgical Scheduler to support our Orthopedic Surgeon. In this role, you’ll coordinate surgeries, book pre- and post-op appointments, and serve as the key point of contact between patients and providers. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional patient care.

Requirements

High school diploma required
3 years of experience working in an office setting, medical setting preferred
Proficiency with Microsoft Office required
Exceptional written, verbal and interpersonal communication skills
Highly organized with strong attention to detail
Valid driver’s license and vehicle for needed travel depending on staffing and needs

Nice To Haves

associate or bachelor’s Degree preferred
Surgical scheduling experience and/or LPN license and experience a plus
experience with an EMR a plus

Responsibilities

Perform follow up related to past, present or future office visits of patients for their designated providers
Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient’s medical record
Complete paperwork (i.e., disability, worker’s comp, PT referrals and prior authorizations) as needed
Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed
Handle all appointment rescheduling for providers as needed
Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls
Coordinate providers schedule to include, but not limited to meetings, attorney conferences, cases, appointments and provide communication to provider
Obtain necessary patient information to include, but not limited to medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions
Communicate with case managers regarding care as needed
Other responsibilities as needed/assigned