Patient Care Specialist

IVI America • Los Angeles, CA

23h • Onsite

About The Position

The Level I Patient Care Specialist provides administrative and basic clinical support to patients undergoing the diagnostic phase of fertility treatment. This role focuses on ensuring a positive patient experience, managing communications, and coordinating appointments and procedures in collaboration with the medical team.

Requirements

• Associate’s Degree and/or CMA certification – required
• Previous experience in a healthcare setting required
• Proficient computer skills (Microsoft Office).
• Keyboard skills of 25 words required.
• Electronic Medical Records (EMR) experience
• Knowledge of medical terminology
• Excellent oral and written communication, interpersonal and customer service skills
• Strong attention to detail and demonstrated ability to follow-through.
• Ability to work autonomously and in a team environment.

Nice To Haves

• fertility experience a plus
• Prior experience in women’s healthcare – preferred

Responsibilities

• Serve as the primary point of contact for patients, communicate provider orders and instructions, answer routine questions and provide updates throughout the diagnostic phase of treatment.
• Educate patients about basic testing processes and timelines.
• Ensure timely communication of test results and next steps.
• Establish a compassionate environment by providing emotional and psychological support to patients; comfort patients by anticipating their anxieties, answering questions and addressing concerns.
• Schedule consultations, appointments, and procedures according to RMA workflows, policies, and clinical practice guidelines.
• Maintain accurate and timely patient records in Artemis
• Assist with obtaining previous medical records or outside results, if needed.
• Work closely with clinical staff, front desk and financial counselors to streamline patient care.
• Support patients with education, preparation instructions, and consents for procedures.
• Ensure adherence to HIPAA and other patient confidentiality regulations.
• Follow clinic workflows, protocols and practice guidelines for documentation and patient care.

Benefits

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees