Patient care Specialist

Vera Whole Health•Anchorage, AK

7d•Onsite

About The Position

The Patient Care Specialist II provides advanced administrative and patient access support to ensure smooth daily operations in a busy medical office. This role independently manages patient registration, insurance verification, referrals, and basic billing/documentation issues while delivering exceptional service to patients, families, and staff. You’ll work closely with providers, clinical teams, and administrative leadership to maintain accurate records, support efficient scheduling, and uphold compliance standards. This position requires strong attention to detail, professionalism, and the ability to stay composed in a fast‑paced front‑office environment.

Requirements

High school diploma or equivalent
2+ years of front‑office or patient access experience preferred
Strong knowledge of insurance verification, referrals, and scheduling workflows
Experience with Athena or similar EHR systems
Excellent communication, customer service, and problem‑solving skills
Ability to multitask and maintain accuracy in a fast‑paced environment
Strong understanding of HIPAA, privacy standards, and documentation requirements
Professional, reliable, and team‑oriented

Responsibilities

Register patients and ensure demographic, insurance, consent, and contact information is accurate in the EHR
Collect and process copayments following standard cash‑handling procedures
Verify insurance eligibility, obtain authorizations, and document verification results
Explain check‑in processes, insurance requirements, and payment expectations clearly
Answer and route phone calls; schedule and reschedule appointments; maintain daily provider schedules
Process urgent specialist referrals, appointment ticklers, and medical record release requests
Perform clerical tasks including filing, faxing, scanning, and uploading documents into the EHR
Review patient accounts for outstanding balances or documentation errors; partner with billing to resolve issues
Maintain full HIPAA and privacy compliance; identify and report potential privacy or billing concerns
Prepare, route, and manage medical documentation to ensure accuracy and confidentiality
Provide professional, courteous customer service during high‑volume or challenging situations
Coordinate scheduling across multiple providers and departments to support efficient patient flow
Audit charts, registration data, and referral documentation for compliance and accuracy
Participate in mandatory training related to privacy, compliance, workflow changes, and patient experience
Support the Practice Manager and care team with administrative tasks
Assist with departmental audits, workflow redesign, and implementation of new systems or technologies
Prepare and distribute operational reports related to scheduling efficiency and registration accuracy
Demonstrate excellent guest service to patients and internal team members
Perform other duties as assigned