Patient Care Specialist II

Millennium Physician Group • Naples, FL

23h • Onsite

About The Position

We are seeking a reliable, detail‑oriented Patient Care Specialist with required front office experience in a healthcare environment. This role supports daily medical office operations and ensures an exceptional patient experience. Strong communication skills, medical insurance knowledge, and the ability to multitask in a fast‑paced setting are essential. Candidates must have 1–2 years of healthcare front office experience, medical insurance knowledge, and Spanish fluency. Experience in Gastroenterology or Primary Care is preferred.

Requirements

• High school diploma or GED
• 1–2 years of front office experience in a healthcare environment (Required)
• Knowledge of medical insurance
• Fluent in Spanish (Required)
• Strong customer service and communication skills
• Ability to multitask in a fast‑paced environment
• Experience with Athena or similar EMR/EHR systems
• Basic computer proficiency
• Strong attention to detail and time‑management skills
• Commitment to confidentiality, professionalism, and HIPAA compliance

Nice To Haves

• Gastroenterology or Primary Care office experience
• Familiarity with multi‑provider scheduling
• Knowledge of medical terminology

Responsibilities

• Patient registration — Greet, register, and check in patients; ensure accurate demographic and insurance information.
• Verify insurance eligibility, obtain authorizations, and document verification results.
• Collect and process copayments following standard cash‑handling procedures.
• Answer and route phone calls; schedule and reschedule appointments; maintain provider schedules.
• Process referrals, medical record requests, and appointment ticklers promptly.
• Perform administrative tasks including filing, faxing, scanning, and uploading documents into the EHR.
• Review patient accounts for outstanding balances or documentation issues; collaborate with billing as needed.
• Maintain HIPAA compliance and safeguard patient information.
• Support efficient patient flow across multiple providers and departments.
• Audit charts and registration data for accuracy and compliance.
• Assist the Practice Manager and care team with administrative tasks and operational reports.
• Provide professional, courteous customer service in all interactions.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• 7 Paid Holidays
• PTO
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED