Patient Care Specialist II

Millennium Physician Group•Jacksonville, FL

About The Position

The Patient Care Specialist serves as a vital link between our patients, their families, and the multidisciplinary care team. This role is crucial for ensuring seamless patient navigation, comprehensive administrative support, and coordination of care services, ultimately contributing to the highest quality of patient outcomes.

Requirements

Enter new patient insurance and billing info to verify insurance benefits.
Insurance authorizations for specialist referrals
Monitor and coordinate new patient referrals and appointments.
Patient registration, create Athena profile for new pts, add and verify insurance and demographic information.
Schedule coordination with patient appointments.
Call patients to schedule visits and call for appointment reminders.
Track provider census data with tracking system. This includes tracking referrals, new patient appointments, and monitoring census data to ensure all patients are seen on a regular cadence.
Rescheduling appointments due to high needs TCMs, stat referrals and provider conflicts.
Case management assistance - coordinate and schedule visits for patients who discharge from the SNF or hospital.
Triage and return patient messages
Upload admission packets, insurance documents to Athena
Pull hospital and medical records for TCM visits.
Tasks such as home health orders, prescription refills/management, phone calls, etc.
Liaison between patient, care teams and provider - communicate with the patients/family members as needed for providers
Assist with capacity, documents and General letters.

Responsibilities

Enter new patient insurance and billing info to verify insurance benefits.
Insurance authorizations for specialist referrals
Monitor and coordinate new patient referrals and appointments.
Patient registration, create Athena profile for new pts, add and verify insurance and demographic information.
Schedule coordination with patient appointments.
Call patients to schedule visits and call for appointment reminders.
Track provider census data with tracking system. This includes tracking referrals, new patient appointments, and monitoring census data to ensure all patients are seen on a regular cadence.
Rescheduling appointments due to high needs TCMs, stat referrals and provider conflicts.
Case management assistance - coordinate and schedule visits for patients who discharge from the SNF or hospital.
Triage and return patient messages
Upload admission packets, insurance documents to Athena
Pull hospital and medical records for TCM visits.
Tasks such as home health orders, prescription refills/management, phone calls, etc.
Liaison between patient, care teams and provider - communicate with the patients/family members as needed for providers
Assist with capacity, documents and General letters.