Patient Care Specialist II

RS Medical•Buffalo, NY

3h•$21 - $23•Onsite

About The Position

The Patient Care Specialist II works in person at the Buffalo, NY office and communicates with customers about RS Medical products and services, both face-to-face and by phone. The role supports compliance, patient education, and customer service operations by providing accurate information, documenting product complaints, and maintaining a high standard of service. The specialist works with patients and internal teams, including sales personnel, and updates patient account and contact information. The position is in-office, with an 8-hour day shift Monday through Friday, and works under moderate supervision. The work takes place in a general office environment and includes frequent or continuous talking, sitting, keyboard entry, and repetitive hand and wrist movement. Occasional standing, walking, reaching, grasping, handling, bending, and squatting may be required, as well as occasional pushing, pulling, lifting, and carrying up to 25 pounds.

Requirements

Work in-office at the Buffalo, NY location.
Have 6 months to 1 year of experience in a call center, healthcare setting, or a combination of customer service and telephone-based roles.
Be proficient in MS Word, Excel, Outlook, and office equipment.
Have experience using automated information systems to analyze patient accounts.
Be able to work under moderate supervision.
Communicate clearly and effectively, both verbally and in writing.
Have effective listening skills, including understanding others, asking appropriate questions, and responding thoughtfully.
Have basic math and proficient reading comprehension skills.
Work collaboratively in a team environment.
Maintain a professional, distraction-free workspace that supports productivity and confidentiality.
Be self-motivated, dependable, and flexible.
Have strong organizational skills and attention to detail.
Have problem-solving abilities and a desire to learn and grow.
Be familiar with departmental systems and workflows.

Nice To Haves

Experience in clinic, hospital, or medical office settings.
Familiarity with CRM systems such as Salesforce.
VA, Workers’ Compensation, or Personal Injury Protection experience.
Experience working with patients.
Additional language abilities.

Responsibilities

Promote compliance with healthcare regulations, HIPPA, and internal policies.
Provide patient instruction in person at the office and over the phone.
Intake and assess product complaints and document them thoroughly.
Collaborate with sales personnel regarding patient accounts and communications at the office.
Deliver prompt, empathetic, and professional service to customers.
Collect payment information and update customer contact details, including address, email, and phone number.
Monitor call volumes using internal systems to ensure adequate phone coverage.