Patient Care Specialist I - Residential

Pinnacle Treatment Brand•London, KY

7d•Onsite

About The Position

As a Patient Care Specialist– I of Residential Services (PCS-I RES), you are an active member of the multidisciplinary team, who is directly involved in providing quality care for patients in a transitional living addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive, and structured environment for patients enrolled in and/or entering ambulatory treatment.

Requirements

High school diploma or equivalent.
Basic computer skills including general knowledge of or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word).
Valid driver’s license in state of employment.
CPR/MANDT certification – training provided locally and updated as required.
Ability to travel up to 20% in local area

Nice To Haves

At least six (6) months experience working in a behavioral healthcare setting.
Basic knowledge of addiction and the recovery process.

Responsibilities

Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism.
Promote a trauma-informed, recovery-oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully.
Support AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team.
Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing the required documentation.
Facilitate patient cellphone access in accordance with Transitional Living Playbook, ensuring proper documentation.
Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments
Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure.
Maintain readiness to respond to medical and behavioral emergencies through up-to-date certifications in CPR, MANDT, and overdose response including Narcan administration.
Ensure timely, accurate EHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations in alignment with policy and accreditation standards.
Facilitate or support patient activities and recovery support groups and encourage participation and engagement.
Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records.
Assist with store run facilitation for patients in accordance with established guidelines, ensuring safety and adherence to procedures.
Maintain a clean and safe physical environment by performing facility and room inspections, practicing universal precautions, and reporting or addressing facility concerns.
Perform all duties in alignment with CARF standards to support continuous accreditation readiness.
Maintain ongoing, current, and required training for best practice service delivery.
Perform other duties as assigned