Patient Care Specialist (I,II)

Millennium Physician Group•Winter Haven, FL

6d•Onsite

About The Position

Located in Winter Haven Florida, the Patient Care Specialist I provides essential front-line administrative and clerical support within the medical office. This role is responsible for greeting and registering patients, verifying demographic and insurance information, collecting payments, and maintaining accurate documentation within the electronic health record(EHR). The Specialist I upholds patient confidentiality and follows all HIPAA, privacy, and compliance standards while working under close supervision to ensure a professional and efficient patient experience.

Requirements

Must have a minimum of 1 year of experience in a medical office setting.
Must have a minimum of 1 year of experience with Electronic Health Records (EHR) systems.
Must have a minimum of 1 year of experience with medical insurance verification and authorization processes.
Must have a minimum of 1 year of experience with medical terminology.
Must have a minimum of 1 year of experience with Microsoft Office Suite.
Must have a minimum of 1 year of experience with customer service.
Must have a minimum of 1 year of experience with HIPAA and privacy compliance.
Must have a minimum of 1 year of experience with cash handling and reconciliation procedures.
Must have a minimum of 1 year of experience with medical record release requests.
Must have a minimum of 1 year of experience with scheduling appointments.
Must have a minimum of 1 year of experience with patient registration.
Must have a minimum of 1 year of experience with medical billing.
Must have a minimum of 1 year of experience with medical documentation.
Must have a minimum of 1 year of experience with medical referrals.
Must have a minimum of 1 year of experience with medical audits.
Must have a minimum of 1 year of experience with operational reports.
Must have a minimum of 1 year of experience with guest service.
Must have a minimum of 1 year of experience with administrative tasks.
Must have a minimum of 1 year of experience with clerical tasks.
Must have a minimum of 1 year of experience with compliance.
Must have a minimum of 1 year of experience with privacy.
Must have a minimum of 1 year of experience with workflow redesign.
Must have a minimum of 1 year of experience with new systems or technologies.
Must have a minimum of 1 year of experience with training programs.
Must have a minimum of 1 year of experience with patient experience.
Must have a minimum of 1 year of experience with practice management.
Must have a minimum of 1 year of experience with care teams.
Must have a minimum of 1 year of experience with assigned administrative tasks.
Must have a minimum of 1 year of experience with departmental audits.
Must have a minimum of 1 year of experience with implementation of new systems or technologies.
Must have a minimum of 1 year of experience with preparing and distributing operational reports.
Must have a minimum of 1 year of experience with scheduling efficiency.
Must have a minimum of 1 year of experience with registration accuracy.
Must have a minimum of 1 year of experience with service metrics.
Must have a minimum of 1 year of experience with excellent guest service.
Must have a minimum of 1 year of experience with internal team members.
Must have a minimum of 1 year of experience with patients.
Must have a minimum of 1 year of experience with related duties.
Must have a minimum of 1 year of experience with administrative support.
Must have a minimum of 1 year of experience with clerical support.
Must have a minimum of 1 year of experience with front-line support.
Must have a minimum of 1 year of experience with medical office support.
Must have a minimum of 1 year of experience with patient confidentiality.
Must have a minimum of 1 year of experience with HIPAA standards.
Must have a minimum of 1 year of experience with privacy standards.
Must have a minimum of 1 year of experience with compliance standards.
Must have a minimum of 1 year of experience with close supervision.
Must have a minimum of 1 year of experience with professional experience.
Must have a minimum of 1 year of experience with efficient patient experience.
Must have a minimum of 1 year of experience with Monday - Friday hours.
Must have a minimum of 1 year of experience with 8 paid Holidays.
Must have a minimum of 1 year of experience with 1 personal paid holiday.
Must have a minimum of 1 year of experience with access to benefits.
Must have a minimum of 1 year of experience with PTO.
Must have a minimum of 1 year of experience with Health.
Must have a minimum of 1 year of experience with Dental.
Must have a minimum of 1 year of experience with Vision.
Must have a minimum of 1 year of experience with 401K.
Must have a minimum of 1 year of experience with many more.
Must have a minimum of 1 year of experience with Mosaic Health.
Must have a minimum of 1 year of experience with Millennium Physician Group.
Must have a minimum of 1 year of experience with CareMore Health.
Must have a minimum of 1 year of experience with Castlight Health.
Must have a minimum of 1 year of experience with Vera Whole Health.

Responsibilities

Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact information is accurate and current in the EHR.
Collects and processes copayments following standard cash-handling and reconciliation procedures.
Verifies insurance eligibility, obtains required authorizations, and documents verification results accurately in the patient record.
Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
Answers and routes phone calls, schedules or reschedules appointments, and maintains daily appointment schedules while communicating adjustments to clinical staff.
Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a timely and accurate manner.
Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents into the EHR.
Reviews patient accounts for outstanding balances or documentation errors and partners with billing to resolve discrepancies.
Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing documentation, and limiting access to authorized users only.
Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly according to established protocols.
Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and accuracy.
Provides professional, courteous customer service and maintains composure during high-volume or challenging situations.
Coordinates scheduling across multiple providers, departments, or specialties to support efficient patient flow.
Audits patient charts, registration data, and referral documentation to identify and correct compliance or process issues.
Participates in mandatory training programs related to compliance, privacy, workflow changes, and patient experience.
Supports the Practice Manager and care team with assigned administrative tasks.
Participates in departmental audits, workflow redesign initiatives, and implementation of new systems or technologies.
Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or service metrics.
Demonstrates excellent guest service to internal team members and patients.
Performs other related duties as assigned.