Patient Care Specialist 2

AIDS Healthcare Foundation•New York, NY

About The Position

The Patient Care Specialist 2 (PCS2) supports AIDS Healthcare Foundation’s mission by providing courteous, sensitive, and helpful service to patients, people seeking testing, and pharmacy patrons. The role includes greeting clients, scheduling appointments, conducting patient intake interviews and financial screenings, and registering eligible clients for Ryan White and AIDS Drug Assistance Program (ADAP) services. The PCS2 ensures patient eligibility documentation is properly filed and entered into the computer database. The position provides patient-centered clinical support, including collecting new patient medical histories, determining which tests or screenings are due during medical visits, taking vitals, and documenting patient health-related complaints. The PCS2 communicates with patients between provider visits about condition updates and follows up on tests and procedures ordered by providers. The PCS2 manages specialty referrals to support timely, accurate care. Responsibilities include providing patients with relevant information for scheduling, helping schedule appointments as needed, obtaining specialist consultations, and scanning them into the patient’s electronic medical record (EMR). The PCS2 tracks referral progress, informs providers when patients have not completed referrals, and stays in contact with patients to encourage follow-through. The role requires flexibility and professionalism, particularly in high-stress environments that demand immediate attention. A Medical Assistant diploma or certification and valid CPR certification from an American Heart Association-recognized vendor are required; national Medical Assistant certification is preferred but not required.

Requirements

Medical Assistant diploma or certification.
Valid CPR certification from an American Heart Association-recognized vendor.

Nice To Haves

National Medical Assistant certification is preferred but not required.

Responsibilities

Greet patients, people seeking testing, and pharmacy patrons in a courteous and sensitive manner.
Schedule appointments and assist clients with their needs.
Conduct patient intake interviews and financial screenings.
Register clients for Ryan White and AIDS Drug Assistance Program (ADAP) services.
File and enter patient eligibility documentation into the computer database.
Collect new patient medical histories.
Determine which tests and screenings are due during medical visits.
Take patient vitals and document health-related complaints.
Communicate with patients between provider visits regarding condition updates.
Follow through on tests and procedures ordered by providers.
Process specialty referrals accurately and promptly.
Provide patients with pertinent information to support timely appointment scheduling and assist with scheduling as needed.
Obtain specialist consultations and scan them into the patient’s EMR.
Track and monitor referral status and progress.
Notify providers when patients have not completed referrals and remain in contact with patients to encourage adherence.
Remain flexible and professional in high-stress environments requiring immediate attention.