Patient Care RN Manager
About The Position
The Patient Care Manager oversees hospice patient care activities to ensure high-quality, compliant services. This office-based leadership role manages clinical operations, coordinates care, and develops staff while upholding patient-care and regulatory standards. The position reports directly to the Executive Director or Administrator and is full-time, Monday through Friday, 8 a.m. to 5 p.m. Hospice RN Case Manager experience is strongly preferred. The manager directs patient care services, makes clinical and priority-based decisions about visit scheduling, triages referrals and medical concerns, and leads or facilitates Interdisciplinary Group meetings. The role also supports associate development and performance, ensures compliance with applicable regulations and company policies, and contributes to quality and operational improvement initiatives.
Requirements
- Current RN license in the state of employment.
- Graduate of an accredited nursing program.
- At least 3 years of direct patient care experience, including 2 years in hospice or home-based care.
- Ability to apply hospice principles, industry standards, and regulatory requirements, including Medicare, Medicaid, JCAHO, and ACHC.
- Knowledge of and compassion for terminally ill patients and their families.
- Ability to lead a diverse care team and adapt to patients’ emotional and clinical needs across backgrounds.
- Strong interpersonal, organizational, and leadership skills.
- Competency in clinical documentation and technology systems.
Nice To Haves
- Bachelor of Science in Nursing (BSN).
- Previous hospice or home-health leadership, team management, or supervisory experience.
- Familiarity with EMR systems and telehealth platforms.
- Certification in Hospice and Palliative Nursing (CHPN).
- Hospice RN Case Manager experience is strongly preferred.
Responsibilities
- Oversee and direct patient care services to ensure high-quality hospice care.
- Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits, using clinical judgment and priority.
- Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
- Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes.
- Mentor, train, and provide clinical support to associates, supporting their development, performance, and compliance.
- Ensure care delivery meets federal, state, and local regulatory standards and company policies and procedures.
- Support performance improvement initiatives, quality assessments, and operational efficiencies.
Benefits
- Competitive pay.
- 401(k) with company match.
- Career advancement opportunities.
- National and local recognition programs.
- Teammate Assistance Fund.
- Medical, dental, and vision insurance for full-time associates.
- Mileage reimbursement or fleet vehicle program.
- Generous paid time off and 7 paid holidays.
- Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
- Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN pathways.
- Free continuing education units (CEUs).
- Company-paid life and long-term disability insurance.
- Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
