Patient Care Manager, RN

Heartland Hospice • Zanesville, OH

9d

About The Position

The Patient Care Manager oversees patient care activities for a hospice team, ensuring high-quality, compliant services. Reporting directly to the Executive Director or Administrator, this leadership role manages clinical operations, coordinates care, and develops staff to uphold patient-care and regulatory standards. The role includes supporting quality assessments, performance improvement, and operational efficiency.

Heartland Hospice, part of Gentiva, provides compassionate care in patients’ homes. Gentiva is a national provider of hospice, palliative care, home health care, and advanced illness management, with nearly 600 locations across 38 states.

The stated salary range is $78,000–$97,000. Compensation may vary based on factors including location, experience, education, skills, licensure, certifications, and internal and department equity.

Requirements

• Current RN license in the state of employment.
• Graduate of an accredited nursing program.
• At least 3 years of direct patient care experience, including 2 years in hospice or home-based care.
• Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance requirements, including Medicare, Medicaid, JCAHO, and ACHC.
• Knowledge of and compassion for terminally ill patients and their families.
• Ability to lead a diverse care team and adapt to patients’ emotional and clinical needs across varied backgrounds.
• Strong interpersonal, organizational, and leadership skills.
• Competency in clinical documentation and technology systems.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Previous leadership, team management, or supervisory experience in hospice or home health.
• Familiarity with EMR systems and telehealth platforms.
• Certification in Hospice and Palliative Nursing (CHPN).

Responsibilities

• Oversee and direct patient care services to ensure the delivery of high-quality hospice care.
• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits, using clinical judgment and priority.
• Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
• Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes.
• Mentor, train, and provide clinical support to associates, supporting their development, performance, and compliance.
• Ensure care delivery meets federal, state, and local regulatory standards and company policies and procedures.
• Support performance improvement initiatives, quality assessments, and operational efficiencies within the location.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program.
• Generous paid time off and 7 paid holidays.
• Wellness programs, including telemedicine, diabetes management, and Joint & Spine Concierge Care.
• Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN pathways.
• Free continuing education units (CEUs).
• Company-paid life and long-term disability insurance.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree