Patient Care Manager, RN

Heartland Hospice•Zanesville, OH

7h•$78,000 - $97,000

About The Position

Heartland Hospice, part of Gentiva, is seeking a dedicated Patient Care Manager to oversee patient care activities and ensure the delivery of high-quality, compliant hospice services. Reporting directly to the Executive Director or Administrator, this leadership role manages clinical operations, coordinates care, and develops staff to uphold patient-care and regulatory standards. Compensation is $78,000–$97,000; actual pay may vary based on factors including location, experience, education, skills, licensure, certifications, and internal and department equity. This is a safety-sensitive position. The role is based at Heartland Hospice; a specific workplace arrangement is not stated. Heartland Hospice provides compassionate care where patients call home. It is part of Gentiva, a national provider of hospice, palliative, home health, and advanced illness management services, with nearly 600 locations and thousands of clinicians across 38 states.

Requirements

Current RN license in the state of employment.
Graduate of an accredited nursing program.
At least 3 years of direct patient care experience, including 2 years in hospice or a home-based care setting.
Ability to apply hospice principles, industry standards, and regulatory requirements, including Medicare, Medicaid, JCAHO, and ACHC.
Knowledge of and compassion for terminally ill patients and their families.
Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds.
Strong interpersonal, organizational, and leadership skills.
Competency in clinical documentation and technology systems.

Nice To Haves

Bachelor of Science in Nursing (BSN).
Previous leadership, team management, or supervisory experience in hospice or home health.
Familiarity with EMR systems and telehealth platforms.
Certification in Hospice and Palliative Nursing (CHPN).

Responsibilities

Oversee and direct patient care services to ensure high-quality hospice care.
Manage visit scheduling, including reassigned, missed, declined, and rescheduled visits, making decisions based on clinical judgment and priority.
Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes.
Mentor, train, and provide clinical support to associates, supporting their development, performance, and compliance.
Ensure care delivery meets federal, state, and local regulatory standards and company policies and procedures.
Support performance improvement initiatives, quality assessments, and operational efficiencies at the location.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Generous paid time off and 7 paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
Education support and tuition assistance (ASN to BSN, BSN to MSN) for full-time associates.
Free continuing education units (CEUs) for full-time associates.
Company-paid life and long-term disability insurance for full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.