Patient Care Representative

WELL Health Diagnostic Centres•Sudbury, ON

4d•Onsite

About The Position

WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 50+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services. We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care. WELL Health Diagnostic Centres is a top employer of choice! We are dedicated to attracting, developing, and retaining the best healthcare professionals in the industry. We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award.

Requirements

0-2 years of related experience.
Diploma in Medical Office Administration or related field.
Computer literacy.
Minimum typing speed of 35wpm.
Must have excellent telephone etiquette.
Good command of the English language, excellent communication, organizational and interpersonal skills are required.
Ability to work independently and as part of a team.
Adherence to PHIPA.
A strong ability to multi-task.
Maintain competence in position by attending staff meetings.

Nice To Haves

CPR & First Aid Certification is encouraged.

Responsibilities

Greet incoming patients or physicians, as per script.
Obtain required patient identification, documentation and history following guidelines.
Ensure patient has followed correct preparation for their exam.
Ensure inquiries are answered or referred to the appropriate person.
Assist patients requiring help in mobility.
Maintain a clean and tidy reception area as per infection prevention and control guidelines.
Schedule patients in a timely and efficient manner, ensuring to adhere to standardization protocols. Ensure urgent patients are seen on a priority basis. If clinic does not offer requested procedure, assist the physician or patient in locating a procedure time at another MHC clinic.
Assist Clinic Leader with turnaround report and private pay documentation.
Assist technologist in preparing patients for diagnostic testing, including but not limited to changing, guiding, assisting in mobility, cleaning etc.
Perform ECGs, Holter hookup, blood pressure, take vitals, collect basic information from patients etc., if trained to do so.
Work alongside and assist physicians, as required, to ensure their practice runs smoothly and efficiently; including but not limited to locating reports, scheduling appointments, coordinating schedules, biopsies, etc.
Assist with workflow of the clinic.
Ensure all documentation and requests are received by the ordering physician and billing party in a timely manner. Patient confidentiality is mandatory.
Maintain accurate patient records and filing systems (in accordance with Company and Ministry of Health requirements).
Operate specific office equipment related to secretarial duties (i.e., computer, computerized telephone, photocopier and fax machine, etc.).
Observe and report all malfunctions in office equipment.
Follow manufacturer's guidelines for operation, maintenance and minor troubleshooting.
Maintain all required logbooks for infection prevention and control protocols.
Ensure patient reports are delivered, distributed, and faxed expediently, where applicable.
Maintain patient confidentiality.
All company and government regulations are to be followed.
Routine cleaning of work area and equipment to be done as scheduled or needed.
Assist other staff members when the workload is completed or as assigned for the smooth, effective functioning of the entire department and facility.
Maintain and adjust to staffing rotation pattern as directed by manager or delegate.