Patient Care Representative

Readivet • Dallas, TX

2d • Onsite

About The Position

ReadiVet seeks a Veterinary Patient Care Representative (PCR) to support client relations for our in-clinic urgent veterinary care services. The calmer of pet owner anxiety, the detail-focused do-er, this job is perfect for someone with a background in clinical veterinary medicine and takes pride in creating an unparalleled client experience.

This position is well-suited for individuals looking to work a flexible 40-hour schedule within our urgent care operating hours.

About Us: ReadiVet was founded as a mobile, in-home veterinary care provider, ensuring that pet owners get access to a higher level of clinical expertise while reducing stress for their pets. More than eighty-five percent of our services are provided in the home, while also offering care in our fully equipped and centrally located clinic for imaging, surgery, and dental procedures.
ReadiVet has expanded its offerings to include comprehensive in-clinic urgent care from its hub in Uptown Dallas. This service ensures that we can meet a higher level of needs for pets, whether it is expected or unexpected care. The urgent care team will work in concert with our mobile care teams, as we focus on delivering both well care and sick care to our clients in both treatment settings.
What sets ReadiVet apart from other clinics? You are joining a company that fosters a culture of collaboration and active listening. Every team member’s feedback is heard, and we take action to make veterinary care better, together.

Requirements

• 2-3+ year(s) of experience in the veterinary field
• 2+ year(s) of experience as a veterinary/medical receptionist in a multiple-doctor practice
• Experience using veterinary practice management and/or scheduling systems
• Superb phone etiquette and text messaging skills
• A team player, self-motivated, and reliable
• Must be an excellent communicator and comfortable speaking with clients
• Flexibility to work evenings, weekends, and holidays as required.
• Must be able to lift and carry 50 lbs. with assistance (we bring our equipment with us)
• Valid state-issued driver’s license

Nice To Haves

• Veterinary assistant/tech experience preferred
• Professional, friendly phone etiquette and text messaging skills
• Ability to work in a fast-paced environment
• Detailed oriented
• Ability to multitask
• Navigation and Wayfinding- Skilled in using maps and other navigational tools to determine optimal routes and directions.

Responsibilities

• Answering office phone calls and text messages
• Scheduling appointments
• Managing schedules for our mobile and in-clinic urgent care veterinary teams
• Reviewing appointment details with clients
• Educating clients on pricing and procedures
• Efficiently communicating appointment details to veterinarians and technicians
• Sending/responding to emails

Benefits

• Paid time off
• Health, Dental, and Vision Insurance
• Health Savings Account (HSA)
• 401k retirement plan with 3% employer matching
• Long-term and short-term disability insurance (100% employer paid)
• Life insurance (100% employer paid)
• CE allowance for licensed technicians
• Discounted pet care for your pets
• Monogrammed uniforms (100% employer paid)
• Monthly cell phone stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed