Patient Care Representative

VSI•Reston, VA

1d•Onsite

About The Position

VSI (formerly Virginia Spine Institute), the leading multidisciplinary spinal healthcare practice in the Washington D.C. metropolitan area, is seeking a Patient Care Representative to join our reception team. This role is responsible for managing the patient experience and ensuring that VSI’s standards of excellence are carried over into every patient interaction; whether in-person or over the phone. Serving as a first point of contact, the Patient Care Representative plays an integral role in establishing and maintaining patient relationships. With every positive patient interaction, the Patient Care Representative is contributing to VSI’s sustained success and making a difference in our patients’ lives.

Requirements

Completed at least 2 years of college and/or have 3-5 years of reception or administrative assistant experience
Strong knowledge of Microsoft Office and Google platforms
EMR experience is a bonus
Organized multi-tasker; process-focused and internally motivated
Conscientious, supportive, stable, patient, thorough and precise; pays attention to details
Able to utilize creative problem solving when confronted with difficult situations
Friendly, respectful and cooperative with co-workers; a team player
Operates calmly and efficiently in a highly dynamic environment
Exhibits empathy and compassion toward patients; driven to go well beyond what is ‘expected’
Strong written and verbal communication skills; concierge phone etiquette

Responsibilities

Responsible for making exceptional first impression to new patients and providing a warm welcome to returning patients in person or on the telephone.
Greet patients, execute check-in/check-out procedures, and explain patient process and paperwork throughout relationship with patient.
Schedule patient appointments and confirm appointments over the phone with patients.
Maintain security by following established procedures; monitor visitors and schedule.
Responsible for collecting patient payments.
Ability to handle a high volume of phone calls with customer service excellence.
Generate and maintain clear, concise and accurate electronic records and files.
Ensure cleanliness and safety of the environment.
Ability to work proficiently at any front desk position as needed.
Other duties as assigned.