Patient Care Representative

Pulmonary Associates of Richmond, Inc. • Mechanicsville, VA

9d • $18 - $20 • Onsite

About The Position

Pulmonary Associates of Richmond (PAR) is seeking an enthusiastic and customer service-oriented Patient Care Representative to perform patient check-in, check-out, and other administrative tasks for their Hanover PAR location. This role offers weekly pay and the opportunity for growth within a team-oriented work environment. PAR has been serving the greater Richmond community since 1974, specializing in pulmonary medicine, sleep disorders, and research, with a staff dedicated to providing excellent quality care and customer service.

Requirements

• High School Diploma or equivalent.
• One year of front desk experience in a medical practice is preferred.
• One year of customer service experience is preferred.

Responsibilities

• Greet patients and instruct them on the use of the Phreesia pad.
• Enter demographic and insurance data on all patients and acknowledge patients in Allscripts.
• Scan financial paperwork and insurance cards.
• Obtain referrals when required.
• Check patient out in Allscripts.
• Schedule follow-up appointments and tests.
• Complete order forms and give instructions to the patients.
• Call patients to schedule / reschedule appointments.
• Complete daily administrative tasks: mail appointment reminders and paperwork, scan, index and distribute faxes in EMR, check and respond to patient messages in EMR, fax patient paperwork to DME companies, etc.
• EMR maintenance: fax daily notes to other physicians from output queue, fax LabCorp orders from lab queue and clear orders out of results tab.
• Assist Medical Assistants with daily workload as time permits.
• Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates.
• Adhere to HIPAA policies and procedures in order to protect patient privacy and security.
• Perform other duties as assigned by provider, supervisor or member of Administration – for example, cross-trained to perform patient check in and / or check out during clinic.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending accounts
• Employee referral program
• Health insurance
• Short-term and long-term disability insurance
• Accidental disability & dismemberment Insurance
• Critical Illness
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• WEEKLY PAY

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED