Patient Care Representative – Make a Difference

Greater Philadelphia Health Action•Philadelphia, PA

8d•Onsite

About The Position

As our community evolves, so does the need for compassionate care. If your position was recently impacted, Greater Philadelphia Health Action, Inc., invites you to continue your mission of service with us. GPHA, a non-profit organization that was founded in 1970, is hiring Full-time Patient Centered Representative Monday through Friday, 8:30 AM to 5:00 PM, at multiple locations: Carl Moore Health Center, 1401 S. 31st St. Phila., PA 19146 Chinatown Medical Services, 432 N. 6th St. Phila., PA 19123 Frankford Ave Health Center, 4500 - 4510 Frankford Ave. Phila., PA 19124 Hunting Park Health Center, 1999 W. Hunting Park Ave. Phila., PA 19140 Southeast Health Center, 800 Washington Ave. Phila., PA 19147 Woodland Ave Health Ave, 5000 Woodland Ave. Phila., PA 19143

Requirements

High school diploma (or GED)
At least (2) years’ experience in a health care setting or a combination of certificates relative to the Registration Assistant/Front Desk position.
Fundamental understanding of patient/provider scheduling modules is required.
Excellent typing and telephone skills are required.
Able to interact with people compassionately and effectively while gathering necessary information, making independent decisions, and working well with others.

Nice To Haves

Comprehensive knowledge of insurance policies, medical terminology, and anatomy is preferred.
Knowledge of HMO/managed care practices is preferred.
Bilingual is desired but not required.

Responsibilities

Completing the patient registration and scheduling process accurately and promptly using the Electronic Practice Management (EPM) System.
Ensure patients' demographic, financial, and insurance information is entered and updated accurately and swiftly.
Manage daily appointment schedules efficiently and review them regularly.
Operates the paging/telephone system as needed.
Greets and provides direction/information to patients, visitors, guests, and sales representatives professionally and cordially.
Attends all mandatory staff development/training sessions and staff meetings.
Enters and updates patient's demographic information accurately and timely.
Perform other duties as assigned by the supervisor.