Patient Care Representative – Make a Difference

Greater Philadelphia Health Action • Philadelphia, PA

9d • Onsite

About The Position

Greater Philadelphia Health Action, Inc. (GPHA), a non-profit organization founded in 1970, is hiring Full-time Patient Centered Representatives to provide compassionate care. This role is for individuals whose positions were recently impacted and wish to continue their mission of service. The position is Monday through Friday, 8:30 AM to 5:00 PM, and is available at multiple locations across Philadelphia.

Requirements

• High school diploma (or GED)
• At least (2) years’ experience in a health care setting or a combination of certificates relative to the Registration Assistant/Front Desk position.
• Fundamental understanding of patient/provider scheduling modules is required.
• Excellent typing and telephone skills are required.
• Able to interact with people compassionately and effectively while gathering necessary information, making independent decisions, and working well with others.

Nice To Haves

• Comprehensive knowledge of insurance policies, medical terminology, and anatomy is preferred.
• Knowledge of HMO/managed care practices is preferred.
• Bilingual is desired but not required.

Responsibilities

• Completing the patient registration and scheduling process accurately and promptly using the Electronic Practice Management (EPM) System.
• Ensure patients' demographic, financial, and insurance information is entered and updated accurately and swiftly.
• Manage daily appointment schedules efficiently and review them regularly.
• Operate the paging/telephone system as needed.
• Greet and provide direction/information to patients, visitors, guests, and sales representatives professionally and cordially.
• Attend all mandatory staff development/training sessions and staff meetings.
• Enter and update patient's demographic information accurately and timely.
• Perform other duties as assigned by the supervisor.

Benefits

• Health and Financial Benefits including Medical, Dental, Life, Vision, Long Term Disability, Employee Assistance Program, 401(k) with lucrative company contribution and match
• Paid Time Off including Vacation, Sick, Personal, Education, and Holidays
• Professional Growth and Rewards including Generous bonuses, employee referral bonus, leadership and advancement opportunities, continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED