VSI PT Patient Care Representative

VSI

10d•Onsite

About The Position

Virginia Spine Institute (VSI), the leading multidisciplinary spinal healthcare practice in the Washington D.C. metropolitan area, is seeking a Front Desk/Patient Care Representative to join our team at VSI Physical Therapy. This role is responsible for managing the patient experience and ensuring that VSI PT’s standards of excellence are carried over into every patient interaction; both in-person and over the phone. Serving as a first point of contact, the Patient Care Representative plays an integral role in establishing and maintaining patient relationships for our concierge practice. In this role you will be required to use creativity to resolve any challenges that may arise throughout the course of the day, while maintaining a can-do attitude.

Requirements

Ability to work Monday-Thursday, 9:30am-6:15pm, and Friday, 8:00am-4:00pm required
Strong knowledge of Microsoft Office and Google platforms
Organized multi-tasker; process-focused and internally motivated
Conscientious, supportive, stable, patient, thorough and precise; pays attention to details
Able to utilize creative problem solving when confronted with difficult situations
Friendly, respectful and cooperative with co-workers; a team player
Operates calmly and efficiently in a highly dynamic environment
Exhibits empathy and compassion toward patients; driven to go well beyond what is ‘expected’
Strong written and verbal communication skills; excellent phone etiquette

Nice To Haves

EMR experience is a bonus

Responsibilities

Making exceptional first impression to new patients and providing a warm welcome to returning patients in person or on the telephone.
Greeting patients, executing check-in/check-out procedures, and explaining patient process and paperwork throughout relationship with patient.
Scheduling patient appointments and confirming appointments over the phone with patients.
Maintaining security by following established procedures; monitoring visitors and schedule.
Collecting patient payments.
Handling a high volume of phone calls with customer service excellence.
Generating and maintaining clear, concise and accurate electronic records and files.
Ensuring cleanliness and safety of the environment.
Working proficiently at any front desk position as needed.
Other duties as assigned.