PCR (Patient Care Representative)
About The Position
Patient Care Representative (PCR) supporting Bunkie Inpatient Hospital. The Patient Care Representative educates physicians, referral sources, and the community about the services of Beacon Behavioral Hospital and Beacon Behavioral Outpatient. They act as a liaison with referral sources, identifying the benefits of services to the community and potential clients. This role involves working with other staff to develop appropriate plans for company operations, participating in local organizations related to community health services, and developing yearly action plans based on the business plan. The PCR manages a database of referral and patient populations, maintaining a customer profiling and tracking system to ensure the agency meets customer needs. They also schedule, coordinate, and execute health fairs and other group forums, obtain consumer and physician feedback for program development, analyze patient and physician satisfaction results, and respond appropriately. Additionally, the role is responsible for maintaining the established public relations program. The statements above are a representative summary of major duties and responsibilities; incumbents may be requested to perform other job-related tasks.
Requirements
- Degree in health-related field or Marketing.
- Minimum 2 years' experience in healthcare field.
Responsibilities
- Educates the physicians, referral sources and community about the services of Beacon Behavioral Hospital and Beacon Behavioral Outpatient.
- Acts as liaison with referral sources and identifies the benefits of services to the community and potential clients.
- Works with other staff to develop appropriate plans for company operations.
- Participates in local organizations, associations, and activities related to community health services.
- Develops yearly action plans based upon the established business plan.
- Manages a database of referral and patient populations maintaining a customer profiling and tracking system that ensures the agency is meeting the needs of its customers.
- Schedules, coordinates and executes health fairs and other group forums as appropriate.
- Obtains consumer and physician feedback and input into needed programs.
- Analyzes patient and physician satisfaction results and responds appropriately.
- Responsible for maintenance of the established public relations program.
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What This Job Offers
Career Level
Mid Level
