Patient Care Representative III

CoxHealth • Springfield, MO

7d

About The Position

The Patient Care Representative III delivers, sets up, and provides education on durable medical equipment and supplies. This work may take place in a customer’s home, the Home Support office, or clinic and hospital settings. The representative provides 24-hour coverage for Home Support customers and effectively triages calls. The role also includes some referral intake and warehouse duties.

The representative uses computer, software, and phone systems to transmit orders; maintains knowledge of respiratory and durable medical equipment; and works in accordance with relevant regulations and CoxHealth Home Support policies and procedures. The role requires professional, courteous communication with customers, coworkers, and supervisors, along with safe work practices and efficient use of supplies and inventory systems.

Requirements

• High school diploma or equivalent.
• No previous experience required.
• Ability to use computer and software systems and a phone system to transmit orders.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to follow regulatory requirements and CoxHealth Home Support policies and procedures.
• Must obtain a Class E Driver’s License within 30 days of hire.

Responsibilities

• Deliver, set up, and educate customers about durable medical equipment and supplies in homes, the Home Support office, or clinic and hospital settings.
• Provide 24-hour coverage to Home Support customers and triage calls effectively.
• Perform some referral intake and warehouse duties.
• Use computer, software, and phone systems to transmit orders.
• Represent Home Support positively and professionally.
• Communicate with coworkers and supervisors to solve problems and discuss comments, ideas, and issues.
• Maintain a clean and organized work area to support timely order placement and easy order tracking.
• Use supplies efficiently and maintain working knowledge of the warehouse and inventory management systems.
• Maintain current knowledge of respiratory and durable medical equipment and trends related to home care.
• Follow safety principles, infection-control methods, lifting principles, and applicable emergency and OSHA standards.
• Communicate job-related problems and patient or customer needs through appropriate channels.
• Use committee structures and formal communication lines to support problem solving, decision making, and communication of results.
• Use standards, guidelines, and protocols for care delivery, and incorporate information to improve care, practice, and outcomes.
• Comply with applicable DOT, Joint Commission, OSHA, and FDA regulations and CoxHealth Home Support policies and procedures.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Retirement with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED