Patient Care Representative II

Southern New England Healthcare•Enfield, CT

18d•Onsite

About The Position

The Patient Care Representative II for SoNE HEALTH Medical Group will provide support in the daily operations of the medical office and ensure that patients receive the highest level of care. This role ensures smooth operations in the medical office by handling patient appointments, phone calls, maintaining records, and creating a welcoming and organized environment. This position requires strong computer skills, attention to detail, familiarity with some medical terminology, and experience with health insurance. This position is part-time, with a schedule of 24 hours per week. This position is located in Enfield, CT.

Requirements

High school diploma or equivalent
Minimum of 2 years medical office experience or equivalent required
Strong computer skills
Attention to detail
Familiarity with some medical terminology
Experience with health insurance
Must reside in New Hampshire, Rhode Island, Maine, Vermont, Connecticut, or Massachusetts
Fully vaccinated for influenza

Nice To Haves

Associate’s degree preferred
Athena experience preferred

Responsibilities

Schedule appointments i.e.. new patient appointments, sick visits, physicals, & office visits
Answer telephone calls & process requests
Process and file e-faxed documents into the appropriate patient’s chart
Process incoming and outgoing medical records requests
Scan paperwork into the appropriate patient’s chart
Monitor patient portal messages & respond as appropriate
E-fax referrals, school physical forms, & other patient paperwork to designated location
Greet & check-in patients for appointments
Verify patient demographic information i.e.. insurance, address, phone number, etc.
Obtain all necessary signatures, insurance cards, & ID’s
Collect co-pays & balances from patients
Check patients out, schedule follow ups, & monitor when patients are due for a physical
Review upcoming appointments to anticipate needs, supplies, & completeness
Notify patients about labs due for their physical and/or medication check appointments, as appropriate
Report needed supplies for ordering to Practice Manager as inventory is used
Performs other duties as assigned.